Medical Receptionist - Mayfield Heights

Apex Skin is a physician-led and rapidly growing dermatology practice dedicated to delivering exceptional patient care and experiences. This medical establishment prides itself on providing high-quality dermatological services within a supportive and patient-centered environment. Known for its clinical excellence and compassionate approach, Apex Skin integrates advanced technology and well-trained staff to ensure smooth clinical operations and outstanding outcomes. The practice is committed to creating a respectful and collaborative workplace where employees are empowered and valued as key contributors to the clinic's success and patient satisfaction.

The role being offered is for a Medical Receptionist who will be an essential part of the front-office team. This full-time position, typically Monday through Friday with occasional Saturday mornings, demands strong communication skills, attention to detail, and the ability to multitask in a dynamic healthcare setting. The Medical Receptionist will serve as the initial point of contact for patients, ensuring a warm and professional welcome while facilitating smooth patient flow throughout the clinic. Responsibilities include answering phone calls with courtesy and professionalism, managing appointment scheduling both in person and remotely, verifying insurance coverage, and processing payments accurately.

In addition to administrative support, this role requires maintaining and updating patient records, managing office supply inventory, and supporting clinical staff with patient-related correspondence and follow-ups. Working closely with Medical Assistants and other clinical personnel, the Medical Receptionist helps streamline daily operations to enhance provider efficiency and patient satisfaction. Knowledge of electronic medical record (EMR) systems, particularly ECW, is necessary to perform tasks including data entry, scanning, and scheduling management.

Apex Skin values a customer service mindset that combines professionalism and compassion, especially when handling patient interactions that may involve sensitive medical information or anxious individuals. The environment demands reliability, flexibility, and a team-oriented attitude to meet the collective goals of the practice. There is also a clear pathway for career growth within the organization, including opportunities to advance into roles such as Medical Assistant, Lead Receptionist, or Front Office Coordinator, with training and certification support available for motivated team members.

Physical demands of the job include prolonged periods of sitting and computer use, occasional standing and walking, and the ability to lift light office supplies. Employees must adhere to health and safety protocols, including infection control standards and mandatory vaccinations such as annual flu shots and TB testing. Apex Skin fosters an inclusive workplace culture that complies with equal employment opportunity laws, ensuring a fair and respectful employment experience for all staff.