Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $21.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Tuition Reimbursement
401(k) match
paid Volunteer Time Off
Parental leave
Job Description
This job opportunity is with a reputable multi-specialty medical practice located in Lockport, operating within the broader Joliet area. The organization prides itself on delivering comprehensive healthcare services across multiple locations, including Plainfield, to accommodate the diverse needs of its growing patient base. Established with a commitment to quality patient care and community health, the practice emphasizes collaborative work environments and the use of advanced healthcare technologies such as EPIC for patient management and record-keeping. As a full-time employer, the company offers varied working hours that include weekdays, rotating evenings, weekends, holidays, and travel between different facilities, thereby providing a... Show More
Job Requirements
- High school diploma or GED
- Minimum one year experience in a customer service setting, preferably in a medical office
- Basic knowledge of medical terminology
- Ability to type at least 30 words per minute preferred
- Proven service orientation with excellent customer communication skills
- Strong organizational abilities
- Effective verbal communication skills
- Ability to multi-task and prioritize effectively
- Flexibility and adaptability to changing schedules and duties
- Ability to work effectively in a team environment
- Computer literacy including proficiency with healthcare software and Microsoft applications
Job Qualifications
- Prefer one year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology
- Able to type a minimum of 30 wpm strongly preferred
- High school diploma or GED
- Service orientation with excellent customer service skills, friendly and approachable demeanor
- Strong organizational skills providing order and structure to daily tasks
- Effective verbal communication skills to interact with diverse populations with clarity and empathy
- Ability to multi-task effectively while maintaining attention to detail
- Adaptability to changing work activities and maintaining composure under pressure
- Teamwork skills to work collaboratively and offer assistance willingly
- Computer proficiency, including ability to learn EPIC software and basic knowledge of Microsoft applications
Job Duties
- Acknowledges and welcomes patients and visitors
- Informs staff of patient or visitor arrival and provides instruction, assistance and information regarding paperwork and waiting times
- Answers general questions about the facility such as location, restrooms, elevators, hours of operation
- Ensures waiting area is clean, tidy, and stocked with patient announcements and brochures
- Conveys information to patients and visitors as directed
- Assists or calls for assistance with patients having ambulatory difficulties
- Obtains registration information from patients for input into EPIC
- Verifies and updates demographic and health plan information
- Checks patients in and out of the clinic
- Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, and clinic policies
- Collects all required forms and signatures
- Schedules appointments into EPIC according to practice protocol
- Communicates schedule changes to appropriate staff
- Reviews next day’s schedules and prints physician schedules as directed
- Assists patients with obtaining appointments at other physician and hospital sites or schedules lab or radiology testing
- Pulls patient charts, files information correctly, and maintains filing system
- Prepares charts according to clinic or practice specifications
- Collects copays, cash, checks or credit card payments and issues receipts
- Posts all payments in EPIC
- Balances daily cash and collections
- Secures change drawers and cash and follows financial procedures
- Identifies problematic accounts and directs them to financial counselor or customer service department
- Answers multiple phone lines, screens calls, takes and conveys detailed messages
- Does not provide medical advice
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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