Job Overview
Compensation
Type:
Hourly
Rate:
Range $17.00 - $20.00
Benefits
Health Insurance
Paid Time Off
Flexible Schedule
Professional development opportunities
Retirement Plan
Job Description
InterMed is a well-established healthcare provider committed to delivering exceptional patient care through the integration of advanced medical services and compassionate support. Known for its patient-centered approach, InterMed operates with a team of dedicated professionals who prioritize patient comfort, effective communication, and efficient healthcare administration. The organization values teamwork, adaptability, and continuous improvement to meet the diverse needs of its patients while ensuring high standards of clinical and administrative excellence. InterMed participates with multiple insurance plans and continuously updates its processes to streamline patient services and enhance overall experience.
The role of front desk patient services representative a... Show More
The role of front desk patient services representative a... Show More
Job Requirements
- High school graduate
- Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendor
- Ability to work independently and accurately
- Ability to work well in busy environment
Job Qualifications
- High school graduate
- Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendors
- Ability to work independently and accurately
- Ability to work well in busy environment
- Proficient with Windows based computer applications
- Strong typing and data entry skills
- Excellent telephone etiquette
Job Duties
- Greet incoming patients using friendly, respectful communication
- Obtain and document up to date demographic information for patient, including updated insurance information and license information
- Accept patient payments and document accordingly
- Familiarize with payments required from patients enrolled in all insurance plans that InterMed participates with and collect necessary co-pays
- Maintain accurate transaction batches on credit card machine
- Balance cash drawer
- Assist billing office with problem resolution as necessary
- Notify clinical staff that patient has arrived via the EMR
- Make patient aware of any unusual delay in their appointment time
- Answer incoming telephone calls using pleasant phone voice and proper telephone etiquette
- Be familiar with forms necessary for patient appointments
- Scan, print, assemble, and mail patient packets
- Be familiar with computerized appointment scheduling system and schedule patients with all necessary follow-up and ancillary appointments
- Ability to prioritize telephone encounters
- Monitor automated confirmation calls and update EMR
- Flexibility and willingness to work as a team member
- Proficient with Windows based computer applications
- Accurate transcribing and data entry skills
- Excellent typing and accurate documentation of patient encounter
- Take patient temperatures upon arrival to practice on a rotating basis with other staff
- Ask health screening questions to all patients
- Verify appointment time
- Advise patient if they can proceed with appointment or need to reschedule
Job Location
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