Medical Receptionist (IN)_Health Center

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $22.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
short-term disability
long-term disability
Life insurance

Job Description

Planned Parenthood Great Northwest, Hawai'i, Alaska, Indiana, Kentucky (PPGNHAIK) is a leading nonprofit organization dedicated to providing high-quality healthcare, education, and advocacy related to reproductive health and rights. With a deep commitment to serving diverse communities across multiple states, PPGNHAIK plays a critical role in delivering comprehensive, compassionate care in a safe and confidential environment. The organization is recognized for its high standards of customer service and its dedication to creating judgement-free spaces where patients feel valued and respected regardless of their background or health needs. PPGNHAIK embodies a culture of inclusivity, continuous learning, and professional development, ensuring their staff... Show More

Job Requirements

  • High school diploma
  • One to two years of experience in a medical setting
  • Ability to provide excellent customer service
  • Strong organizational and communication skills
  • Knowledge of reproductive health services preferred
  • Ability to maintain confidentiality and adhere to HIPAA standards
  • Vaccination requirements including current flu shot and two doses of Covid-19 vaccine
  • Willingness to work full-time hours
  • Union membership adherence
  • Compliance with organizational policies and code of conduct

Job Qualifications

  • High school diploma or equivalent
  • One to two years experience in a medical setting
  • Experience with reproductive healthcare in a clinical office or hospital setting preferred
  • Knowledge of electronic health records (EHR) systems preferred
  • Strong communication and customer service skills
  • Ability to work in a fast-paced environment and multitask
  • Commitment to confidentiality and patient privacy

Job Duties

  • Responding to patient requests and coordinating services
  • Answering questions and providing patient education and referrals
  • Providing excellent customer service to patients and co-workers
  • Assisting with keeping appointments on time and optimizing the flow
  • Performing all front office responsibilities as required by the health center
  • Establishing and preparing documents for patient records and services
  • Completing patient insurance information and entering data into affiliate systems
  • Providing non-judgmental, client-centered care
  • Utilizing knowledge of birth control methods and reproductive health services to educate patients
  • Providing Planned Parenthood Patient Education Sheets and Informed Consent Forms
  • Offering Planned Parenthood services and community resources
  • Completing patient check-in including income screening and payment options
  • Explaining types of coverage or funding and referring for health care insurance sign-up
  • Maintaining patient accounts and updating personal and financial information
  • Recording and collecting patient payments and soliciting donations
  • Acting as a resource for other staff and supporting their learning and development
  • Maintaining a safe and clean work environment
  • Complying with infection and exposure control procedures and organizational policies
  • Maintaining HIPAA compliance and all other compliance requirements
  • Identifying and assisting in resolution of health center flow issues
  • Participating in agency research projects
  • Participating in achieving goals for productivity
  • Completing assigned training, certifications, and competencies
  • Maintaining job knowledge through meetings and training

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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