Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
short-term disability
long-term disability
Group Term Life Insurance
Wellness Program
Job Description
Presbyterian Healthcare Services is a respected, locally owned, not-for-profit healthcare system operating primarily in New Mexico. Founded in 1908, the organization has grown into the state’s largest private employer with nearly 14,000 employees, encompassing more than 1600 providers and nearly 4,700 nurses. Presbyterian includes nine hospitals, a statewide health plan, and a multi-specialty medical group, providing a comprehensive network of care across a range of disciplines. The health plan managed by Presbyterian accommodates more than 580,000 members, offering Medicare Advantage, Medicaid (Centennial Care), and Commercial health plans. As an organization rooted in community improvement, Presbyterian is committed to enhancing the... Show More
Job Requirements
- High school diploma or equivalent
- Experience preferred in medical office, hospital, or clinic with patients and providers
- Proficiency in prior authorization, certification, or referral processes preferred
- Must pass EPIC competency for registration after Epic Clerical Training
- Medical terminology training required within six months of hire
- Ability to pass annual competency exam for all job areas
- Must attend staff meetings as scheduled
- Strong organizational and multi-tasking abilities required
- Excellent customer service skills required
- Must possess strong communication and organizational skills
- Ability to multitask and handle scheduling efficiently
- Ability to use Electronic Medical Records (EMR) required
- Must demonstrate professionalism and empathy in customer service
- Ability to handle confidential patient information according to HIPAA guidelines
Job Qualifications
- High school diploma or equivalent
- Experience in medical office, hospital, or clinic with patients and providers preferred
- Proficiency in prior authorization/certification/referral process preferred
- Must pass EPIC competency for registration after completion of Epic Clerical Training class
- Medical terminology training or training completed within six months of hire
- Pass annual competency exam for all areas of responsibility
- Attend staff meetings as required
- Strong organizational and multi-tasking skills
- Significant customer service skills
- Strong communication and organizational skills
- Ability to multitask and manage appointments
- Ability to use Electronic Medical Records (EMR) for scheduling, documentation, and communication
- Strong customer service skills demonstrating professionalism and empathy
- Ability to handle confidential information as outlined under HIPAA
Job Duties
- Review and follow orders entered into the EHR by the clinician
- Schedule return visits, lab, radiology, STAT and ASAP appointments and advanced imaging
- Obtain prior authorization/referral per payor protocols
- Validate patient MyChart access
- Print AVS as applicable with double check for HIPAA privacy
- Collect any backend patient balance such as high deductible
- Communicate effectively to ordering clinician when any restriction restricts or prohibits scheduling as ordered
- Appointment reminder calls and rescheduling
- Instruct patients on the Release of Information process and ensure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records
- Ensure check out area, waiting area and walkways are clear of any unnecessary items and are clean and neat
- Perform other duties as required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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