Job Overview
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Tuition Reimbursement
Wellness Program
Job Description
Yale New Haven Health System (YNHHS) is a prominent healthcare organization known for its commitment to excellence in patient care, medical education, and innovative research. YNHHS is a collaborative network of hospitals and healthcare providers dedicated to delivering high-quality, compassionate, and patient-centered healthcare services to a diverse community. The organization upholds core values such as integrity, respect, patient-centered care, accountability, and compassion, which guide its employees in their daily professional responsibilities and interactions. As a large healthcare system, YNHHS fosters a supportive work environment that empowers employees to contribute meaningfully to improving patient outcomes and advancing healthcare standards. This collective... Show More
Job Requirements
- High school degree or equivalent
- 1 year of administrative healthcare experience or 2 years of administrative office experience
- Excellent organizational skills
- Strong communication skills
- Customer service skills
- Ability to multi-task
- EMR experience preferred
- Working knowledge of Microsoft Office applications
Job Qualifications
- High school degree or equivalent
- 1 year of administrative healthcare experience or 2 years administrative office experience
- Excellent organizational and communication skills
- Strong customer service and teamwork skills
- Ability to multi-task effectively
- Experience with electronic medical records preferred
- Working knowledge of Microsoft Office applications
- Commitment to patient-centered care philosophy
- Professional, appropriate, and tactful communication skills with patients, families, medical staff, and colleagues
Job Duties
- Maintain appointment schedule template including alterations, deletions, additions
- Communicate schedule changes to appropriate staff and physicians/providers
- Coordinate check-in process and front desk operations to ensure cost-effective and efficient quality services
- Receive patients at arrival and verify necessary information and signatures per policies
- Answer telephone calls, assist callers pleasantly, take accurate messages, and refer to appropriate personnel
- Maintain proper telephone etiquette with patients, companies, and healthcare team
- Execute necessary pre-authorizations as required by insurance for diagnostic tests and procedures
- Track referrals coming into the practice
- Maintain electronic and/or paper medical records following policies
- Perform daily administrative tasks including message retrieval, fax distribution, filing, photocopying, mail sorting
- Forward phones to answering service and notify on-call status of physicians
- Collect and reconcile co-pay and cash drawer payments within Epic system
- Participate in team and department quality improvement and evaluation activities
- Attend and actively participate in staff meetings
- Interact professionally and effectively with diverse patients and healthcare personnel
- Coordinate efforts to gain patient and family feedback and support interventions addressing needs
- Perform related duties and provide cross coverage as needed
- Assist or perform chaperone duties for patient medical procedures when required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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