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MEDICAL RECEPTIONIST / FRONT DESK

Job Overview

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Benefits

job security
career advancement
Continuing education opportunities
supportive work environment
State-of-the-art technology

Job Description

FYZICAL Therapy & Balance Center in Las Vegas, NV, specifically at the Eastern & Tropicana location, is a leading provider of physical therapy services in the United States. FYZICAL operates as a network of independently owned and operated franchises committed to delivering innovative healthcare solutions that diverge from traditional hospital and corporate models. The brand emphasizes a unique, forward-thinking approach to patient care, enhanced by state-of-the-art technology and individualized attention from passionate practice leaders dedicated to each team member's growth and success.

As a nationally recognized leader in physical therapy, FYZICAL is dedicated to transforming the healthcare industry by empowering both patients and employees. The company provides a welcoming and supportive environment where every employee is part of a champion team focused on delivering outstanding outcomes. FYZICAL’s commitment to employee development is evident through opportunities for continuing education and career advancement, ensuring that staff members can grow alongside the company. Working at FYZICAL means experiencing job security and the pride of being part of a company that is respected and trusted in the industry.

The Front Desk Representative role at the Eastern & Tropicana FYZICAL Therapy & Balance Center is a critical position that serves as the first point of contact for patients and visitors. This role is ideal for a visionary individual who thrives in a healthcare setting and values excellent customer service and organizational skills. The Front Desk representative is responsible for greeting patients warmly, scheduling appointments efficiently, managing patient records accurately, and facilitating communication between patients and healthcare professionals. This position allows for professional growth within a supportive and technologically advanced environment.

As a Front Desk representative, you will be entrusted with maintaining a smooth and welcoming atmosphere, ensuring that the reception area is clean, organized, and fully stocked, and assisting patients with necessary paperwork and billing queries. Your role supports therapists and other clinicians by managing patient flow to keep appointments on schedule and by answering phone calls in a professional and courteous manner. Your duties will also include providing patients with information about services offered at the center and ensuring the confidentiality of patient information at all times.

Joining FYZICAL means becoming part of a nationwide family that is enthusiastic about reshaping physical therapy and balance care across various communities—from large metropolitan areas to rural towns. The company values bilingual abilities, especially Spanish-speaking skills, adding to the diversity and inclusiveness of the workplace. FYZICAL’s franchise model empowers local practice leaders while maintaining a cohesive company culture dedicated to innovation and patient success. This is not just a job; it’s an opportunity to contribute to a pioneering healthcare movement while building a rewarding career in physical therapy support services.

Job Requirements

  • High school diploma or equivalent
  • Previous experience as a receptionist or front desk, preferably in a healthcare setting
  • Excellent communication and customer service skills
  • Proficiency in using computers and medical software
  • Strong organizational and multitasking abilities
  • Able to maintain patient confidentiality

Job Qualifications

  • High school diploma or equivalent
  • Previous experience as a receptionist or front desk, preferably in a healthcare setting
  • Excellent communication and customer service skills
  • Proficiency in using computers and medical software
  • Strong organizational and multitasking abilities
  • Understanding of medical terminology is preferred
  • Able to maintain patient confidentiality
  • Bilingual, Spanish speaking, a plus

Job Duties

  • Greet and welcome patients to the facility
  • Answer and direct incoming phone calls
  • Schedule and confirm appointments for patients
  • Update and manage patient records
  • Coordinate with therapists and other healthcare professionals to ensure smooth operation
  • Process payments and handle billing queries
  • Ensure the reception area is clean, organized, and stocked with necessary supplies
  • Provide information about the services offered at the facility
  • Assist patients with any paperwork required for their treatment
  • Manage patient flow in the clinic, ensuring that appointments run on time

Job Criteria

Experience

Mid Level (3-7 years)


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