Medical Receptionist (Float Role)

Dearborn, MI, USA|Travel

Job Overview

Compensation

Hourly

Range $15.00 - $18.25

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Disability insurance

Life insurance

401(k) retirement plan

Paid Time Off

Holiday pay

Professional Development

Job Description

EPIC Health is a respected healthcare provider located in the metro Detroit area dedicated to delivering exceptional patient care and fostering positive healthcare experiences. Known for its mission-driven approach, EPIC Health is committed to creating an environment where every team member plays a crucial role in supporting patients' needs and enhancing overall health outcomes. The organization emphasizes a supportive work atmosphere, professional development, and comprehensive benefits to ensure staff satisfaction and effective service delivery. EPIC Health operates multiple locations across metro Detroit, aiming to provide seamless and welcoming health services to a diverse patient base.

The position of Float Medical... Show More

Job Requirements

At least a high school diploma or equivalent
Minimum 2 years of experience in customer service preferably in a medical setting
Ability to travel between metro Detroit locations as needed
Strong communication and interpersonal skills
Proficiency in computer use and technology
Ability to multitask and maintain organizational skills
Willingness to undergo a background check

Job Qualifications

At least 2 years in a customer service role
Preferred previous experience in a medical office setting
Strong verbal communication abilities
Proficiency with computers and technology or the ability to quickly learn
Exceptional organizational and multitasking skills
A patient-centered approach ensuring every guest feels welcome and valued

Job Duties

Greet patients warmly creating a sense of value and community
Guide patients through check-in processes including assisting with virtual tablets and addressing questions or concerns
Ensure seamless guest flow by communicating about walk-ins schedule changes or patient needs
Troubleshoot patient issues and escalate concerns to appropriate team members such as office manager physician or billing department
Perform all opening and closing tasks for the front desk and lobby including printing patient demographics and schedules
File necessary paperwork
Maintain a clean and organized lobby area
Manually check in patients unable to use virtual systems ensuring everyone feels supported
Communicate efficiently with team members to provide updates on patient arrivals delays or other on-site needs
Foster an atmosphere of teamwork contributing to the overall success of the office

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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