Medical Receptionist (Float Role)

EPIC Health is a respected healthcare provider located in the metro Detroit area dedicated to delivering exceptional patient care and fostering positive healthcare experiences. Known for its mission-driven approach, EPIC Health is committed to creating an environment where every team member plays a crucial role in supporting patients' needs and enhancing overall health outcomes. The organization emphasizes a supportive work atmosphere, professional development, and comprehensive benefits to ensure staff satisfaction and effective service delivery. EPIC Health operates multiple locations across metro Detroit, aiming to provide seamless and welcoming health services to a diverse patient base.

The position of Float Medical Receptionist at EPIC Health is a dynamic and essential role designed to maintain smooth operational flow and promote an excellent patient experience across various locations. Unlike a traditional medical receptionist role fixed at one site, this float position requires flexibility and mobility, as the individual will travel between different office locations to provide front desk coverage and assist in patient management. This critical role involves welcoming patients warmly, managing check-in processes both virtually and manually, troubleshooting issues, and communicating effectively with healthcare teams to ensure that patient arrivals, schedule changes, and other onsite needs are handled efficiently.

As a Float Medical Receptionist, you will be the first point of contact for patients entering the facility, setting the tone for an excellent healthcare experience by demonstrating a patient-centered focus and strong communication skills. Responsibilities include greeting patients, guiding them through technology-assisted check-ins, maintaining front desk tasks such as filing paperwork and keeping the lobby organized, and collaborating with team members to ensure office efficiency. A significant part of the job also involves addressing patient concerns and escalating them appropriately to office managers or healthcare providers as necessary. The role demands strong organizational skills and the ability to multitask effectively in a fast-paced environment.

Applicants for this role should have at least two years of customer service experience, preferably within a medical office setting, and be proficient with technology or have the capacity to learn quickly. This position also requires excellent verbal communication skills and a commitment to fostering a welcoming atmosphere for every patient. EPIC Health highly values team players who can contribute positively to a collaborative workspace and help maintain the smooth functioning of multiple office sites.

EPIC Health offers competitive pay, comprehensive benefits including health, vision, dental, disability, and life insurance, a 401(k) retirement plan, paid time off, holiday pay, professional development opportunities, and a supportive work environment that promotes both individual and organizational success. Joining EPIC Health means becoming part of a mission-driven team dedicated to shaping the future of patient care through exceptional service and teamwork. Candidates must be prepared to undergo background checks as part of the hiring process and be willing to travel between metro Detroit locations to fulfill the responsibilities of this flexible float role.