Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.25 - $19.75
Work Schedule
Standard Hours
Benefits
health benefits
Paid Time Off
Recognition pay
401(k) retirement savings plan with employer match
Tuition Assistance
Scholarships for eligible dependents
parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
Job Description
CenterWell Senior Primary Care is a leading healthcare provider specializing in senior-focused primary care. As part of Humana Inc., CenterWell operates with a mission to deliver proactive and preventive healthcare services that emphasize personalized patient experiences. The company is recognized for its commitment to improving the well-being of seniors through comprehensive wellness visits, physical exams, chronic condition management, screenings, and minor injury treatment. CenterWell's integrated care model includes a diverse team of providers such as physicians, nurses, and behavioral health specialists who spend considerable time understanding and addressing both the physical and emotional needs of patients. This approach ensures that healthcare is not only about treating conditions but also about supporting the overall quality of life and health outcomes for seniors. With a large network across clinics, CenterWell offers stability, excellent benefits, and comprehensive support to its employees, fostering career growth from day one.
The role of the Receptionist at CenterWell Senior Primary Care is pivotal in supporting this mission by serving as the welcoming front of the healthcare facility. This is a full-time position with a scheduled 40-hour workweek and a competitive salary range from $39,000 to $49,400 per year, which may vary based on experience and location. The Receptionist acts as the first point of contact for patients and visitors, ensuring a smooth, efficient, and caring experience. Responsibilities include managing appointment scheduling, maintaining accurate patient records in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems, coordinating billing, answering inquiries, and supporting administrative tasks. This role also takes on team lead duties, providing guidance and training to other reception staff, and may involve traveling to support multiple clinics within the Dallas-Fort Worth market, with mileage reimbursement provided.
The ideal candidate will have strong organizational skills, attention to detail, knowledge of medical terminology, and experience working within a value-based care model. They must be passionate about patient-centered care and capable of multitasking in a fast-paced healthcare environment while maintaining professionalism and excellent customer service. This role includes responsibilities such as problem resolution, overseeing office management duties, and supporting team and center administration. The opportunity to contribute to a healthcare organization that prioritizes whole-person health and patient satisfaction makes this Receptionist role both fulfilling and impactful. Additionally, employees benefit from comprehensive health benefits, paid time off, retirement plans, tuition assistance, and career development opportunities, helping to support personal and professional growth along with workplace wellness.
The role of the Receptionist at CenterWell Senior Primary Care is pivotal in supporting this mission by serving as the welcoming front of the healthcare facility. This is a full-time position with a scheduled 40-hour workweek and a competitive salary range from $39,000 to $49,400 per year, which may vary based on experience and location. The Receptionist acts as the first point of contact for patients and visitors, ensuring a smooth, efficient, and caring experience. Responsibilities include managing appointment scheduling, maintaining accurate patient records in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems, coordinating billing, answering inquiries, and supporting administrative tasks. This role also takes on team lead duties, providing guidance and training to other reception staff, and may involve traveling to support multiple clinics within the Dallas-Fort Worth market, with mileage reimbursement provided.
The ideal candidate will have strong organizational skills, attention to detail, knowledge of medical terminology, and experience working within a value-based care model. They must be passionate about patient-centered care and capable of multitasking in a fast-paced healthcare environment while maintaining professionalism and excellent customer service. This role includes responsibilities such as problem resolution, overseeing office management duties, and supporting team and center administration. The opportunity to contribute to a healthcare organization that prioritizes whole-person health and patient satisfaction makes this Receptionist role both fulfilling and impactful. Additionally, employees benefit from comprehensive health benefits, paid time off, retirement plans, tuition assistance, and career development opportunities, helping to support personal and professional growth along with workplace wellness.
Job Requirements
- High school diploma or GED
- At least 1 year of medical reception experience
- Willingness and ability to travel/float between 5 clinics in the DFW market (CenterWell North Buckner, Redbird, South Garland, NW Dallas, Richardson)
- Knowledge of medical terminology
- Experience working with EMR systems
- Familiarity with value-based care models
- Excellent customer service skills
- Strong phone etiquette
- Ability to multitask efficiently in a fast-paced environment
- Detail-oriented and highly organized
- Knowledge of MS Office tools such as Word, Excel, Outlook, and Access
- Passionate about contributing to patient-centered care
- Team-oriented with positive attitude
Job Qualifications
- High school diploma or GED
- Minimum 1 year of medical reception experience
- Experience with EMR systems
- Knowledge of medical terminology
- Experience in a value-based care model
- Excellent customer service and phone etiquette
- Strong multitasking ability in a fast-paced environment
- Attention to detail and high organizational skills
- Proficiency in MS Office applications including Word, Excel, Outlook, and Access
- Passion for improving patient experiences and care
- Team player with a positive attitude
- Experience in leading a team or department preferred
- Bilingual in English and Spanish preferred
Job Duties
- Greeting patients and visitors professionally in person and by phone
- Managing appointment calendars and scheduling patient visits
- Maintaining and updating patient records accurately and confidentially using EMR and CRM systems
- Ensuring patient accounts are updated and collecting copays when necessary
- Responding to patient inquiries and providing general information
- Maintaining a tidy and well-stocked reception area
- Providing administrative support including monitoring performance metrics and conducting team huddles
- Acting as a subject matter expert and team lead for receptionist staff
- Traveling to multiple clinics within the DFW market and supporting center administration in absence of the administrator
- Addressing and resolving issues, escalations, and complaints from patients and staff
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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