Medical Receptionist - Flexible Schedules

Ann Arbor, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Professional Development

Employee assistance program

Training opportunities

Team-oriented environment

Job Description

IHA (Independent Health Associates) is a well-established healthcare organization committed to providing exceptional medical services to diverse patient populations. The organization emphasizes patient-centered care and strives to create a positive, professional, and service-oriented environment for patients, families, and staff alike. IHA is affiliated with Trinity Health, reflecting a strong foundation rooted in quality healthcare delivery and community-oriented values. As a leading healthcare provider, IHA supports continuous improvement and values innovation, teamwork, and compassion within all its operations.

The Medical Receptionist position at IHA is a vital role serving as the first point of contact for patients and external customers. T... Show More

Job Requirements

High school diploma or GED or valid work permit for ages 15-17
understanding of insurance verification
excellent communication skills including phone etiquette
proficiency in patient care procedures and organizational policies
service-oriented with courteous approach
proficient with desktop and Windows-based computer systems including EMR and Microsoft Office
ability to perform mathematical calculations
knowledge of medical terminology
ability to work collaboratively and professionally
ability to interact effectively with diverse populations
ability to cross-train in other practice areas
good organizational and time management skills
ability to exercise sound judgement and problem-solving skills
ability to handle confidential information
ability to drive to other office locations
successful completion of competency-based program within training period

Job Qualifications

High school diploma or GED or valid work permit for ages 15-17
1-2 years of experience in medical or physician office or customer service preferred
coursework in insurance, billing or medical practice education preferred
excellent written, verbal and face-to-face communication skills including proper phone etiquette
proficient with patient care procedures and organizational policies
service-oriented and responsive to customer needs
proficient in Microsoft Word, Excel, Outlook, electronic medical records, and computer navigation
knowledge of medical terminology
good organizational and time management skills
ability to work collaboratively in a team environment
ability to maintain patient and organizational confidentiality in compliance with HIPAA guidelines

Job Duties

Greets individuals arriving at the office courteously and ensures their needs are met
obtains necessary patient registration information and verifies patient insurance eligibility
prepares charts for visits and notifies clinical staff of patient arrival
completes patient forms accurately and collects payments
retrieves and files EMR and paper charts
answers telephone according to etiquette guidelines and relays messages promptly
schedules and confirms appointments based on office protocols
assists with clinic rescheduling and contacts patients regarding overbooks
sends new patient paperwork via MyChart or mail
manages daily Work Queue
may oversee daily payment and charge posting balancing
supports overdue report management and patient outreach
maintains neat work area and waiting room
supports other offices and attends meetings and training
performs other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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