Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $14.30 - $20.42
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Bonuses
Job Description
ChenMed is a physician-led, family-owned healthcare company committed to transforming primary care for seniors by improving their health and well-being. The company takes an innovative and patient-centered approach to healthcare delivery, providing high-quality, compassionate medical services that prioritize patient outcomes and satisfaction. ChenMed is rapidly expanding and is recognized for its unique model that emphasizes preventive care, close patient-provider relationships, and comprehensive management of chronic diseases. This commitment has helped ChenMed stand out among primary care providers by focusing on long-term health improvements and personalized care plans tailored to senior patients. The workplace culture at ChenMed is built on kindness, joy, and a shared mission to change lives every day—not only for the patients but also for the team members who make this vision a reality. Employees are encouraged to bring an entrepreneurial mindset and a strong work ethic, qualities that align well with ChenMed’s forward-thinking and dynamic environment. The organization offers competitive hourly pay ranging from $14.30 to $20.42, depending on experience and qualifications, along with potential bonuses or commissions.
The Medical Receptionist (Care Facilitator) role at ChenMed is a vital frontline position that helps foster a positive and welcoming experience for patients as they engage with the healthcare system. Serving as the first point of contact for patients, the Care Facilitator plays a critical role in patient advocacy and customer service, ensuring that every interaction is respectful, informative, and supportive. This role requires bilingual proficiency in English and Cantonese to effectively communicate with a diverse patient population. The Care Facilitator is responsible for managing patient check-in and check-out processes, scheduling appointments, maintaining accurate records, and assisting with insurance verification and copay collections. Additionally, the position involves coordinating patient comfort during visits, facilitating communication between patients and clinical staff, and supporting operational functions such as transportation logistics. The role demands exceptional interpersonal skills, attention to detail, and the ability to manage multiple administrative tasks with professionalism and care. The ideal candidate is passionate about serving others, skilled in using electronic medical record systems, and capable of contributing to a collaborative team culture. This full-time role offers the chance to impact the lives of seniors significantly while growing in a supportive, mission-driven healthcare environment.
The Medical Receptionist (Care Facilitator) role at ChenMed is a vital frontline position that helps foster a positive and welcoming experience for patients as they engage with the healthcare system. Serving as the first point of contact for patients, the Care Facilitator plays a critical role in patient advocacy and customer service, ensuring that every interaction is respectful, informative, and supportive. This role requires bilingual proficiency in English and Cantonese to effectively communicate with a diverse patient population. The Care Facilitator is responsible for managing patient check-in and check-out processes, scheduling appointments, maintaining accurate records, and assisting with insurance verification and copay collections. Additionally, the position involves coordinating patient comfort during visits, facilitating communication between patients and clinical staff, and supporting operational functions such as transportation logistics. The role demands exceptional interpersonal skills, attention to detail, and the ability to manage multiple administrative tasks with professionalism and care. The ideal candidate is passionate about serving others, skilled in using electronic medical record systems, and capable of contributing to a collaborative team culture. This full-time role offers the chance to impact the lives of seniors significantly while growing in a supportive, mission-driven healthcare environment.
Job Requirements
- High school diploma or equivalent
- Bilingual fluency in English and Cantonese
- Minimum of 1 year of work experience in a medical clinic or similar environment
- Ability and willingness to travel locally and regionally up to 10% of the time
- Strong customer service orientation
- Proficient in Microsoft Office Suite
- Basic knowledge of medical insurance and electronic medical record systems
- Excellent communication and interpersonal skills
- Detail-oriented work approach
- Positive and professional attitude
Job Qualifications
- High school diploma or equivalent
- Graduation from a nationally accredited Medical Assistant program preferred
- Minimum of 1 year of work experience in a medical clinic or similar environment
- BLS for Healthcare Providers preferred
- Exceptional customer service skills
- Working knowledge of medical insurance and/or EMR systems
- Skilled in operating phones, computers, software and IT systems
- Ability to communicate professionally and courteously
- Detail-oriented
- Outstanding verbal and written communication skills
- Strong listening skills
- Positive and professional attitude
- Proficient in Microsoft Office Suite including Excel, Word and Outlook
- Spoken and written fluency in English and Cantonese
- Ability and willingness to travel locally and regionally up to 10% of the time
Job Duties
- Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients
- Conducts lobby checks to ensure organization and cleanliness
- Serves as the gatekeeper for PCP and Specialists schedules including ensuring Top 40 patients are scheduled every 13 days
- Utilizes computer equipment and programs to add new patient information, prints out relevant forms, schedules appointments, responds to emails and generates new patient packets
- Conducts love calls, mails birthday and greeting cards to patients commemorating special events
- Answers telephones, takes detailed and accurate messages, and directs messages to the appropriate individual
- Clearly communicates information about ChenMed clinical personnel to patients and others
- Verifies patient insurance and collects copays for services
- Assists with scheduling follow-up and specialist referral appointments
- Escorts patients to exam rooms and ensures their comfort and well-being prior to leaving
- Acts as HEDIS champion for the PCP by monitoring HEDIS needs for scheduled patients
- Presents patients with customer service surveys during check out and escalates if needed
- Participates in daily and weekly huddles to provide patient details
- Regulates and monitors aspects of transportation including driver lists, medication and grocery deliveries, and scheduling Uber or Lyft rides for patients
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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