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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $14.30 - $20.42
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Career development opportunities
Bonuses
Job Description
ChenMed is a pioneering healthcare provider that specializes in delivering personalized primary care for seniors. As a family-owned and physician-led organization, ChenMed stands out through its unique model focused on transforming healthcare for seniors by prioritizing preventive care, personalized attention, and a holistic approach to each patient’s well-being. The company is rapidly expanding to serve a broader population of seniors who have traditionally faced challenges with access to quality healthcare. With a firm commitment to innovation, patient advocacy, and exceptional service, ChenMed is dedicated to improving lives not only of the patients but also of its team members through meaningful... Show More
Job Requirements
- High school diploma or equivalent education
- Minimum 1 year work experience in a medical clinic or similar environment
- Fluency in English and Cantonese
- Basic computer and IT skills
- Ability to communicate clearly and professionally
- Knowledge of medical insurance and EMR systems
- Commitment to exceptional customer service
- Ability to manage multiple tasks effectively
- Ability and willingness to travel up to 10% locally and regionally
Job Qualifications
- High school diploma or equivalent education required
- Graduation from a nationally accredited Medical Assistant program preferred
- A minimum of 1 year of work experience in a medical clinic or similar environment required
- BLS for Healthcare Providers preferred
- Spoken and written fluency in English and Cantonese
- Exceptional customer service skills
- Knowledge of medical insurance and electronic medical record (EMR) systems
- Skilled in operating phones, personal computers, software and basic IT systems
- Proficient in Microsoft Office Suite including Excel, Word and Outlook
- Ability to communicate professionally and courteously
- Detail-oriented with strong listening skills
- Positive and professional attitude
- Ability and willingness to travel locally and regionally up to 10% of the time
Job Duties
- Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients
- Conducts lobby checks to ensure organization and cleanliness
- Serves as the gatekeeper for PCP and Specialists schedules including ensuring Top 40 patients are scheduled every 13 days
- Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets
- Ensures patient contact and emergency contact information is accurately documented in the system
- Conducts "love" calls, mails birthday and greeting cards to patients commemorating special events
- Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual
- Clearly communicates information about ChenMed clinical personnel to patients and other individuals
- Verifies patient insurance via phone or website and collects any necessary copays for services
- Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary
- Escorts patients to exam rooms and ensures their comfort and well-being prior to leaving
- Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients
- Reports on hospitalizations including HITS census, ENS Ping, etc
- Presents patients with customer service survey during check out and escalates if needed for immediate service recovery
- Participates in daily and weekly huddles to provide details on patients
- Regulates and monitors aspects of transportation including Driver's lists/patients, medication deliveries, grocery deliveries, driver's behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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