Medical Receptionist (Bilingual/Cantonese)

Cherry Hill, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $14.30 - $20.42

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Career Development

Bonuses

Employee assistance program

Job Description

ChenMed is a pioneering healthcare provider dedicated to transforming the healthcare experience for seniors and improving overall health outcomes. As a family-owned and physician-led organization, ChenMed emphasizes a unique and patient-centric approach to primary care that differentiates it from traditional providers. The company is rapidly expanding across the United States with a mission to rescue seniors from inadequate care by offering accessible, high-quality medical services tailored specifically to their needs. ChenMed's growth is supported by a team-oriented culture that values innovation, compassion, and a commitment to excellence in patient care. This environment fosters professional growth, work-life balance, and meaningful career opportunities for its employees.\n\nThe Medical Receptionist (Care Facilitator) at ChenMed holds a crucial role as the initial point of contact for patients entering the clinic. As a bilingual (English/Cantonese) position, this role requires exceptional communication skills and the ability to advocate for patients with warmth and professionalism. The Care Facilitator manages patient check-ins and check-outs, schedules appointments with primary care physicians and specialists, and provides essential administrative support that ensures smooth clinic operations. This position is key to maintaining patient satisfaction by delivering superior customer service and fostering trusting relationships from the moment patients walk through the door. Responsibilities include managing schedules to optimize patient visits, accurately recording patient information, conducting outreach through phone calls and mailings to engage patients, and supporting healthcare teams with data reporting and operational coordination. The Care Facilitator also champions patient experience initiatives by soliciting feedback and addressing any concerns promptly. With a salary range of $14.30 to $20.42 hourly and potential for bonuses or commissions, this full-time onsite position offers competitive compensation and a meaningful opportunity to impact patient lives positively within a supportive healthcare community. ChenMed is committed to professional development and offers comprehensive benefits to its employees, emphasizing a culture where kindness, innovation, and dedication drive healthcare transformation daily.

Job Requirements

High school diploma or equivalent education required
Minimum of 1 year work experience in a medical clinic or similar environment required
Spoken and written fluency in English and Cantonese
Ability and willingness to travel locally and regionally up to 10% of the time
Exceptional customer service skills and passion for serving others
Working knowledge of medical insurance and/or electronic medical record (EMR) systems
Skilled in operating phones, computers and basic IT systems
Ability to communicate professionally and courteously with patients and staff
Detail-oriented with strong verbal and written communication skills
Proficient in Microsoft Office Suite including Excel, Word and Outlook
BLS for Healthcare Providers preferred
Graduation from a nationally accredited Medical Assistant program preferred.

Job Qualifications

High school diploma or equivalent education required
Graduation from a nationally accredited Medical Assistant program preferred
Minimum of 1 year work experience in a medical clinic or similar environment required
BLS for Healthcare Providers preferred
Exceptional customer service skills and passion for serving others
Working knowledge of medical insurance and/or electronic medical record (EMR) systems
Skilled in operating phones, computers and basic IT systems
Ability to communicate professionally and courteously with patients and staff
Detail-oriented with strong verbal and written communication skills
Proficient in Microsoft Office Suite including Excel, Word and Outlook
Ability and willingness to travel locally and regionally up to 10% of the time
Spoken and written fluency in English and Cantonese.

Job Duties

Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients
Conducts lobby checks to ensure organization and cleanliness
Serves as the gatekeeper for PCP and Specialists schedules ensuring Top 40 patients are scheduled every 13 days
Utilizes computer equipment and programs to add new patient information, prints out relevant forms, schedules appointments, responds to emails and generates New Patient packets
Conducts "love" calls and mails birthday and greeting cards to patients commemorating special events
Answers telephones, takes detailed and accurate messages, and directs messages to the appropriate individual
Clearly communicates information about ChenMed clinical personnel to patients and other individuals
Verifies patient insurance via phone or website and collects necessary copays for services
Assists with scheduling follow-up and in-house Specialist referral appointments
Escorts patients to exam rooms and ensures their comfort prior to leaving
Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs and reporting on hospitalizations
Presents patients with customer service survey during check out and escalates if needed for immediate service recovery
Participates in daily and weekly huddles to provide patient details
Regulates and monitors aspects of transportation including driver’s lists, medication and grocery deliveries, driver behavior, and scheduling Uber/Lyft rides for patients
Maintains confidentiality of patient personal and medical information
Reviews patient personal and appointment information for accuracy
Transmits correspondence by mail, email or fax
Performs other duties as assigned by manager.