Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $24.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Flexible spending account
mental health support
Paid Time Off
401(k) retirement plan
Profit-sharing
Pet insurance
Tuition Reimbursement
Job Description
St. Jude Neighborhood Health Centers is a renowned community health organization dedicated to providing accessible, high-quality medical care to underserved families across various locations, including Fullerton, Anaheim, Orange, and the High Desert regions. Established with a legacy rooted in the origins of St. Joseph Health, these health centers have been serving low-income families since the 1980s. They maintain a strong commitment to their core values of justice, excellence, dignity, and compassion, ensuring that every patient receives exceptional and culturally sensitive medical attention irrespective of their financial status. St. Jude Neighborhood Health Centers operate using an innovative, team-based model of care... Show More
Job Requirements
- High school graduate or GED
- One or more years of experience as a receptionist, preferable in an outpatient healthcare setting
- Preferred previous experience with computers and/or automated scheduling
- Prior experience preferred in handling and balancing cash
- Knowledge of principles of outstanding customer service
- Ability to handle cash transactions and balance cash drawers
- Proficiency in English and Spanish
- Knowledge of grammar, spelling, and medical terminology
- General knowledge of healthcare insurance and terminology
- Highly organized with strong time management skills
- Ability to perform simultaneous tasks and prioritize tasks effectively
Job Qualifications
- High school graduate or GED
- One or more years of experience as a receptionist, preferable in an outpatient healthcare setting
- Proficiency with EMR systems
- Ability to read, write and speak English and Spanish without an interpreter
- Demonstrates interpersonal/cultural sensitivity and ability to work with a diverse and underserved population
- Knowledge of grammar, spelling, and medical terminology
- General knowledge of healthcare insurance and terminology
- Highly organized with strong time management skills
- Ability to handle cash transactions and balance cash drawers
- Operates all general business equipment and assists office with all clerical needs
Job Duties
- Graciously greets patients and visitors promptly and politely to the medical office and obtains all required information to register patient
- Ensures/assists patient in completing all forms and routes those forms to the appropriate personnel or department
- Inputs registration demographic and insurance information into computer
- Reviews current registration information with patient updating information as required
- Determines patient insurance eligibility and PCP
- Assists patient in selecting a PCP if one has not been selected
- Reviews provider schedules in advance to ensure pre-registration of new patients
- Assembles and sends new patient with applicable packets, registration packets, and history physical forms prior to scheduled appointments
- Schedules patient visits per established procedures and is responsible for inclusion of all required ICD-10 codes for scheduling
- Confirms appointments, cancels appointments and notifies clinical staff of appointment changes
- Discusses scheduling conflicts or problems with supervisors or clinical staff
- Provides schedule updates during the day
- Generates Bump/Wait Lists and reschedules patient appointments as needed
- Informs clinical personnel when patients have arrived virtually or in clinic
- routes patient to appropriate clinical area
- Answers incoming telephone calls
- Routes calls as appropriate or takes detailed, accurate, legible messages
- Communicates with answering service regarding office hours, covering provider, etc
- Handles prescription refill requests per established procedures
- Checks patient out at end of visit answering any patient questions including simple billing questions
- Reviews charge/encounter ticket for completeness and accuracy
- Obtains missing information from clinical staff
- Arrives, Cancels, and No Shows appointments
- Prepares No Show Letters for physician signature
- Responsible for collection of outstanding balances as indicated on encounter ticket
- Determines total charges for visit and calculates patient financial responsibility per established policies and procedures
- Collects required copayments, payments (cash, check, credit card), issues receipts, stamps back of checks and records MRN, makes change, etc, per established procedures
- Ensures cash is secure by following established procedures
- Balances cash drawer at the end of shift/day
- Ensures that billing information and collections are routed to appropriate personnel or department
- Assist in verifying and processing patient referrals, as needed
- Assist with medical records requests and scanning documents, as needed
- Open or close office as shift requires, ensuring that all doors are secured
- equipment turned on/off and communicates problems to supervisor in a timely manner
- Maintains front office workflows by following policies and procedures, reporting needed changes
- Supports team effort by accomplishing related results as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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