Medical Receptionist - Bilingual (English/Spanish)
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $24.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Flexible spending account
Dependent care FSA
Employee assistance program
Paid Time Off
401(k) retirement plan
Profit-sharing
Pet insurance
Tuition Reimbursement
Job Description
St. Jude Neighborhood Health is a well-established and community-focused outpatient healthcare provider with multiple locations including Anaheim, Fullerton, Orange, and the High Desert. Committed to providing accessible and high-quality comprehensive medical care to all individuals, St. Jude Neighborhood Health has a long-standing history dating back to the 1980s through its association with St. Joseph Health. The organization serves a diverse population, primarily low-income families who often require services in Spanish, and operates with core values of justice, excellence, dignity, and compassion. This health center offers an integrated, team-based approach to healthcare that encompasses family medicine, obstetrics, women’s health, oral and... Show More
Job Requirements
- High school graduate or GED
- Minimum one year experience as a receptionist preferably in outpatient healthcare setting
- Previous experience with computers and automated scheduling preferred
- Prior experience handling and balancing cash
- Ability to read, write and speak English and Spanish without an interpreter
- Proficiency with EMR systems
- Knowledge of grammar, spelling, and medical terminology
- Ability to prioritize tasks and manage time effectively
- Demonstrates interpersonal and cultural sensitivity
- Operates general business equipment
- Ability to handle cash transactions and balance cash drawers
Job Qualifications
- High school graduate or GED
- One or more years experience as a receptionist preferably in outpatient healthcare
- Experience with computers and automated scheduling preferred
- Prior experience handling and balancing cash
- Knowledge of grammar, spelling, and medical terminology
- Ability to read, write, and speak English and Spanish fluently
- Proficiency with EMR systems
- Strong organizational and time management skills
- Demonstrated cultural sensitivity and experience working with diverse populations
Job Duties
- Graciously greets patients and visitors promptly and politely and registers patients
- Ensures and assists patients in completing all required forms and routes forms accordingly
- Inputs registration demographic and insurance information and updates as needed
- Determines patient insurance eligibility and assists with selecting a primary care provider
- Reviews provider schedules in advance and assembles patient registration packets
- Schedules patient visits including all required ICD-10 codes for appointments
- Confirms, cancels, and reschedules appointments and communicates changes to clinical staff
- Informs clinical personnel of patient arrivals and routes patients to appropriate clinical areas
- Answers and routes incoming telephone calls and manages messages
- Handles prescription refill requests as per procedures
- Checks patients out at end of visit, addresses simple billing questions and ensures accuracy of charge tickets
- Collects outstanding balances, copayments, and payments via multiple methods, balances cash drawer and secures cash
- Assists in verifying and processing patient referrals and medical records requests
- Opens or closes office securely and maintains front office workflow and policies
- Supports team efforts with related tasks as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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