Job Overview
Employment Type
Hourly
Full-time
Work Schedule
Standard Hours
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) savings plan
Employee stock purchase plan
Education Reimbursement
Employee Discounts
Employee assistance program
Employee Referral Bonus Program
voluntary benefits
Job Description
ProHealth Physicians is a prominent healthcare organization that is part of the larger Optum family of businesses, renowned for its commitment to delivering exceptional community-based medical care. As a respected medical group, ProHealth Physicians stands out for its dedication to fostering teamwork, providing extensive medical resources, and emphasizing outstanding service to patients. This organization plays a crucial role in sustaining the health and well-being of the communities it serves, making it an ideal workplace for healthcare professionals who are passionate about making a meaningful impact. Employees at ProHealth Physicians benefit from a collaborative environment where they can grow professionally while... Show More
Job Requirements
- High school diploma/GED or higher
- 2+ years of customer service experience
- Access to reliable transportation and valid US driver's license
Job Qualifications
- High School Diploma/GED or higher
- 2+ years of customer service experience
- Access to reliable transportation and valid US driver's license
- 1+ years of medical or healthcare receptionist experience preferred
- Experience working with an electronic health record (EPIC) preferred
- Knowledge of medical terminology preferred
- Knowledge of ICD-10 and CPT coding preferred
Job Duties
- Schedule and triage appointment requests for urgency according to approved protocols consistent with ProHealth's Appointment and Scheduling Guidelines
- Consult a medical assistant or licensed clinician for clinical decision making whenever necessary
- Answer incoming and make outgoing calls regarding appointment requests, follow up, etc
- Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
- Greet patients and conduct check-in process
- Monitor daily reminder call logs to reschedule appointments as needed
- Scan and index documents into the EHR
- ensure that necessary documents, lab results, etc. are available in advance of patient visits
- Close payment batches at the end of each shift and assemble and balance batches according to ProHealth cash control procedures
- Maintain knowledge of current OSHA and ProHealth policies
- Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
- Ensure regular, reliable, and predictable attendance
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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