Job Overview
Compensation
Type:
Hourly
Rate:
Range $16.25 - $19.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Flexible Schedule
Employee wellness programs
Job Description
Intermountain Healthcare Association (IHA) is a reputable medical organization dedicated to providing exceptional healthcare services across various specialties with a focus on patient-centered care. Known for its commitment to innovation, quality, and community health, IHA operates multiple clinics and medical offices and values responsiveness, professionalism, and teamwork. Serving patients of diverse backgrounds with excellence, IHA aims to continually improve patient outcomes and satisfaction through comprehensive support systems and a collaborative workforce. This role primarily operates within pediatrics offices but will involve travel as necessary, providing the right candidate with exposure to a dynamic healthcare environment and opportunities to interact with... Show More
Job Requirements
- High school diploma or GED or valid work permit for ages 15-17
- 1-2 years of experience in a medical or physician office or customer service environment preferred
- Understanding of verification of insurances
- Excellent written, verbal and face-to-face communication skills including proper phone etiquette
- Proficient in patient care procedures and organizational policies related to position responsibilities
- Service-oriented approach
- Proficient in operating standard desktop and Windows-based computer systems including EMR, Microsoft Office, and intranet
- Ability to compute mathematical calculations related to position responsibilities
- Knowledge of medical terminology
- Ability to work effectively with various organizational levels and diverse populations
- Ability to work collaboratively in a team-oriented environment
- Good organizational and time management skills
- Ability to exercise sound judgment and problem-solving skills
- Ability to handle confidential patient and organizational information
- Ability to drive to other office/practice sites and meeting/training locations
- Successful completion of IHA competency-based program within training period
Job Qualifications
- High school diploma or GED or valid work permit for ages 15-17
- 1-2 years of experience in a medical or physician office or customer service environment preferred
- Course work in insurance/billing, medical practice education or seminars preferred but not required
- Knowledge of medical terminology
- Proficient in operating desktop and Windows-based systems including electronic medical records, Microsoft Word, Excel, Outlook, and intranet
- Excellent written, verbal and face-to-face communication skills
- Ability to handle patient and organizational information confidentially
- Strong organizational and time management skills
- Ability to work collaboratively in a team-oriented environment
- Ability to exercise sound judgment and problem-solving skills
Job Duties
- Greets all individuals arriving at the office courteously and ensures that their needs are met
- Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with IHA protocols, and notifies clinical staff of patient arrival
- Accurately completes patient forms, collects payment and ensures that charges are posted to the billing system
- Retrieves and files EMR/paper charts and miscellaneous reports
- Answers telephone in accordance with IHA telephone etiquette guidelines, taking and relaying messages in a timely manner
- Schedules and confirms appointments based on office protocols
- Assists with reschedules of clinics and contacts patients
- Communicates with leadership when overbooks are not approved
- Sends out necessary new patient paperwork via MyChart or mail
- Works the daily Work Queue (WQ)
- May oversee that daily payment and charge posting balancing is completed and correct
- May support overdue report management and patient outreach
- Monitors, organizes and keeps work area and waiting room neat
- Supports other offices, attends meetings and training as assigned
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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