Medical Receptionist

Richmond, VA, USA|

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $18.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee assistance program

Retirement Plan

Professional development opportunities

Paid holidays

Job Description

Concentra is a leading healthcare company dedicated to improving the health and well-being of America's workforce, one patient at a time. With a strong commitment to providing exceptional occupational health services, Concentra operates a network of clinics specialized in delivering high-quality medical care focused on workplace health and injury prevention. Recognized for its comprehensive approach to patient care, Concentra combines clinical expertise, advanced technology, and compassionate service to support both employees and employers in maintaining optimal health and productivity. This company values integrity, innovation, and customer-centric care, striving to create a positive impact in the communities it serves nation-wide.
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Job Requirements

High school diploma or GED
6 months to 1 year of experience in a related administrative or healthcare role
knowledge of HIPAA and patient privacy regulations
strong customer service and communication skills
proficiency with Microsoft Office applications
ability to manage multiple tasks efficiently
attention to detail and organizational skills
ability to handle confidential information appropriately
flexibility and adaptability in a fast-paced healthcare environment

Job Qualifications

High school diploma or GED
6 months to 1 year of job-related experience
working knowledge of state-specific occupational medicine requirements preferred
ability to make decisions or solve problems using logic to identify key facts and propose quality solutions
outstanding customer service skills
ability to handle sensitive and confidential information including HIPAA and PHI
demonstrated effective communication and interaction with employers, patients, providers, and employees
demonstrated ability to maintain working relationships with all levels of employees
demonstrated excellent customer service skills
demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and data entry into various systems
ability to perform all aspects of front office operations
drive to achieve or exceed established service standards

Job Duties

Greet patients and visitors
communicate wait times to patients and direct them accordingly
obtain authorization to process patients for services
check in patients using appropriate patient management system
explain all required forms to patients and ensure proper completion of all paperwork
answer incoming telephone lines and direct the caller accordingly
contact patients regarding appointment reminders, rescheduling, or cancellations
check out patients in appropriate patient management system and distribute records
file paperwork, medical records, and correspondence
maintain inventory of office supplies and printed forms
manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
follow HIPAA guidelines and safety rules
attend center staff meetings
participate in initial and ongoing training as required
complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
assist Center Operations Director or other leaders in managing daily administrative functions
assist in maintaining a neat, clean, and orderly appearance throughout the facility
use employer reporting tool to scan and distribute employer results and paperwork
review clinician transcriptions and enter applicable charges via internal charge entry system
perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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