Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $24.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
accident insurance
short-term disability
long-term disability
Life insurance
401k Retirement Plan
Paid parental leave
Paid Time Off
Holiday pay
Employee assistance program
Job Description
LifeStance Health is a leading provider of mental health services dedicated to improving the lives of individuals through innovative, compassionate, and accessible care. With a nationwide network of practices, LifeStance Health prioritizes patient-centered treatment and comprehensive support for both clinicians and patients. The organization is known for fostering a positive and collaborative work environment that encourages professional growth, cultural engagement, and dedicated support for mental health professionals and their patients. LifeStance Health offers a range of benefits including medical, dental, vision, disability, and life insurance, in addition to a 401k plan with employer matching, paid parental leave, paid time off,... Show More
Job Requirements
- high school diploma or equivalent
- 1+ years of experience in healthcare operations, customer service, or similar role preferred
- strong communication skills both written and verbal
- proficiency with computer software applications including Microsoft Office and EMRs
- ability to multitask and prioritize duties
- ability to work independently and as part of a team
- comfortable handling sensitive and confidential information in compliance with HIPAA
Job Qualifications
- high school diploma or equivalent
- associates or bachelor's degree preferred
- 1+ years of experience in healthcare operations, customer service, or a similar role preferred
- strong communication skills both written and verbal
- proficiency with computer software applications including Microsoft Office and electronic medical records (EMRs)
- ability to multitask and prioritize duties
- ability to work independently and as part of a team
- comfortable handling sensitive and confidential information in compliance with HIPAA
Job Duties
- create a positive work environment
- be a culture carrier and support in-office clinician and staff engagement activities to promote lfst culture, engagement, and connection
- conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared
- perform general office duties including sorting office mail, scanning documents, e-faxes, managing shared office email and office upkeep to ensure smooth operations
- communicate effectively with peers, clinicians, and patients to support patient care and clinician satisfaction
- provide exceptional customer service by responding promptly to patient needs and managing difficult or sensitive situations according to crisis and de-escalation processes
- manage front desk responsibilities such as greeting patients and checking them in and out courteously
- support patients with requests via phone, email, and portal including payment and billing inquiries, scheduling needs, release requests, and miscellaneous inquiries
- manage phone system queues to ensure timely call answering for excellent customer service
- assist patients with telehealth access, Patient Portal issues, and other troubleshooting
- handle urgent requests by triaging patient issues and resolving or escalating as necessary
- collect in-person and telehealth co-payments and account balances at time of service
- complete insurance eligibility verification and contact patients to resolve any issues
- provide general clinician support including assisting with administrative questions, sending letters and faxes, and coordinating patient questions with clinicians
- audit clinician schedules for appointment accuracy
- maintain a pleasant, secure, and motivational working environment in the practice
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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