Medical Receptionist

Norfolk, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $19.00

Work Schedule

Standard Hours

Benefits

401(k) retirement plan with employer match

Medical Plan

vision plan

prescription plan

dental plan

telehealth

Life insurance

Disability insurance

Paid Time Off

Extended illness days

Colleague Referral Bonus Program

Tuition Reimbursement

Commuter Benefits

Dependent care spending account

Employee Discounts

Job Description

Concentra is a leading healthcare provider specializing in occupational medicine, urgent care, and wellness services designed to improve the health and productivity of America's workforce. With a commitment to delivering comprehensive, patient-centered care, Concentra operates numerous clinics across the nation, offering services that range from injury care and physical therapy to drug testing and health screenings. As a trusted partner to employers, insurers, and patients alike, Concentra supports workplace health and safety through expert medical care and timely clinical services.

As a Patient Service Specialist at Concentra, you become an essential member of a dedicated patient care team focused ... Show More

Job Requirements

High school diploma or GED
6 months to 1 year of relevant experience
Working knowledge of state-specific occupational medicine requirements preferred
Ability to make decisions using logic to identify facts and propose solutions
Outstanding customer service skills
Ability to handle sensitive and confidential information in compliance with HIPAA
Demonstrated effective communication with employers, patients, and employees
Ability to maintain working relationships with employees at all levels
Intermediate knowledge of Microsoft Office and data entry systems
Ability to perform all aspects of front office operations
Drive to achieve or exceed established service standards

Job Qualifications

High school diploma or GED
6 months to 1 year of relevant experience
Working knowledge of state-specific occupational medicine preferred
Strong customer service skills
Ability to handle sensitive and confidential information following HIPAA
Effective communication and interpersonal skills
Intermediate knowledge of Microsoft Office applications
Ability to perform front office operations
Demonstrated initiative and flexibility
Commitment to service excellence

Job Duties

Greet patients and visitors
Communicate wait times to patients and direct them accordingly
Obtain authorization as needed to process patients for services
Check in patients using appropriate patient management system
Explain all required forms to patients and ensure proper completion of paperwork
Answer incoming telephone lines and direct callers accordingly
Contact patients regarding appointment reminders, rescheduling, or cancellations
Check out patients in patient management system and distribute records
File paperwork, medical records, and correspondence
Maintain inventory of office supplies and printed forms
Manage dissemination of paperwork to outside parties
Follow HIPAA guidelines and safety rules
Attend center staff meetings and participate in training
Complete processing of patient referrals
Assist Center Operations Director with daily administrative functions
Maintain neat, clean, and orderly facility appearance
Use employer reporting tools to distribute employer results and paperwork
Review clinician transcriptions and enter charges
Perform some medical assistant duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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