Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,134.40 - $56,659.20
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Disability insurance
Life insurance
Job Description
Community Health Center of Snohomish County is a reputable healthcare organization dedicated to providing comprehensive medical services to diverse populations, including low income and multi-ethnic communities. Known for its commitment to improving community health and wellness, the center offers competitive wages alongside a robust benefits package that supports employees' health, retirement, and career growth. The center fosters an inclusive environment where teamwork and patient-centered care are paramount. Employees have access to health insurance covering medical, dental, and vision, paid sick leave, vacation accrual, paid holidays, and a 403(b) Safe Harbor retirement plan with employer matching, among other benefits. Additionally, there... Show More
Job Requirements
- High school graduate or equivalent
- minimum one year customer service related experience
- minimum one year clerical, reception, medical assisting, administrative or secretarial experience or equivalent combination of education and work experience
- ability to work independently and as part of a team
- proficiency with multi-line telephone systems and office equipment
- ability to use Microsoft Office applications including Word, Excel and Outlook
- strong organizational and multitasking skills
- ability to remain calm and effective under pressure
- excellent problem-solving skills
Job Qualifications
- High school graduate or equivalent
- customer service related experience working with the general public for at least one year
- clerical, reception, medical assisting, administrative or secretarial experience for at least one year or equivalent combination of education and work experience
- proficiency in Microsoft Office applications Word, Excel and Outlook
- bilingual skills preferred
- knowledge of medical terminology preferred
- graduate of an accredited Office Skills Certification Program or related field preferred
- graduate of an accredited Medical Administrative Assistant Certification program or related field preferred
- experience working with insurance or billing in a healthcare setting preferred
- experience in a multiple provider medical practice preferred
- experience with healthcare information systems such as electronic health records and practice management systems preferred
- experience working with low income, multi-ethnic populations preferred
Job Duties
- Greets patients, interpreters and visitors in person and by phone in a prompt, courteous and helpful manner
- responds to inquiries, takes messages and provides accurate information regarding schedules and services
- checks in, registers and schedules patients in the practice management system
- maintains appointment schedule and follows office scheduling policies
- verifies and updates all demographic information in the electronic record at each patient visit
- assists in managing patient flow in a timely and efficient manner
- coordinates distribution of walk-in and add-on patients appropriately
- interfaces with back office regarding walk-in patients, cancellations, recalls and delays to ensure smooth patient flow
- assists with insurance eligibility verification
- receives patient payments, answers or appropriately refers billing questions, and maintains appropriate records of all financial transactions
- prepares daily bank deposit, reconciles receipts assuring accuracy and timeliness of the deposit and ensuring security under cash management and accounting practices
- orders interpreter and transportation services and interfaces with other outside organizations regarding patient services
- opens and closes clinic and reception areas for all business hours
- maintains work area and reception lobby in neat and orderly manner
- maintains adequate inventory of office supplies and clinical forms
- performs maintenance and troubleshoots operations of office equipment and machines including calculators, copiers, fax, printers
- assists with other departments when called upon
- prepares and secures courier bag according to courier schedule
- receives and researches incoming medication refill requests and distributes consistent with current process
- timely review and completion of tasks as assigned
- adheres to organizational infection control practices and written plan
- adheres to attendance standards for daily operations and continuity of patient care
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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