Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $23.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Accidental death and dismemberment (AD&D) insurance
short and long-term disability insurance
Life insurance
401K retirement plan with employer match
Paid parental leave
Paid Time Off
Holiday pay
Employee assistance program
Job Description
LifeStance Health is a leading provider of mental health services, committed to delivering exceptional care and support to individuals across various communities. Known for its patient-centered approach, LifeStance Health integrates advanced technology with compassionate care to ensure a positive experience for patients and clinicians alike. The organization prioritizes a supportive work environment that fosters professional growth, collaboration, and cultural engagement. LifeStance Health operates numerous locations nationwide, offering a wide range of behavioral health services designed to meet the unique needs of each patient. With a strong emphasis on operational excellence and quality customer service, the company continuously strives to improve... Show More
Job Requirements
- High school diploma or equivalent
- 1 or more years of experience in healthcare operations, customer service, or similar role preferred
- strong written and verbal communication skills
- proficient in Microsoft Office and EMRs
- ability to multitask and prioritize
- ability to handle sensitive patient information in compliance with HIPAA
- capable of working independently and collaboratively
Job Qualifications
- High school diploma or equivalent required
- associate's or bachelor's degree preferred
- at least 1 year of experience in healthcare operations, customer service, or a similar role preferred
- strong communication skills, both written and verbal
- proficiency in computer software applications including Microsoft Office and electronic medical records (EMRs)
- ability to multitask and prioritize duties effectively
- comfortable handling sensitive and confidential information under HIPAA guidelines
- ability to work independently and as part of a team
Job Duties
- Create a positive work environment
- be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection
- conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared
- perform general office duties including sorting mail, scanning documents, e-faxes, managing shared office email, and maintaining office upkeep
- communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction
- provide exceptional customer service by responding quickly and appropriately to patient needs and managing sensitive situations following Crisis and De-escalation Processes
- manage front desk responsibilities including greeting, checking patients in and out courteously
- support patients with requests via phone, email, and portal regarding payment, billing, scheduling, release requests, and other inquiries
- manage phone system queues to ensure timely call responses
- assist patients with telehealth access and Patient Portal troubleshooting
- handle urgent requests by triaging patient issues and escalating when necessary
- collect co-payments and account balances at time of service
- complete insurance eligibility verifications and resolve issues with patients
- provide general clinician support such as assisting with administrative duties including sending letters and faxes
- coordinate with clinicians regarding patient questions
- audit clinician schedules for appointment accuracy
- maintain a pleasant, secure, and motivating working environment in the practice
Job Location
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