Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $38,000.00 - $45,800.00
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) retirement savings plan with employer match
Paid Time Off
parental and caregiver leave
Tuition Assistance

Job Description

Conviva Senior Primary Care is a leading healthcare provider specializing in proactive and preventive care specifically designed for seniors. As a part of CenterWell Senior Primary Care, Conviva embraces an innovative, value-based approach to healthcare, ensuring that each patient receives the best care at the right time and for the lowest possible cost. CenterWell, a subsidiary of Humana, is recognized as the nation's largest provider of senior-focused primary care and ranks prominently among providers of home health services and pharmacy benefit management. With a workforce of over 30,000 clinicians, CenterWell and Conviva prioritize whole-person health, addressing not only the physical... Show More

Job Requirements

  • High school diploma or equivalent
  • Prior experience in a medical office or customer service role preferred
  • Ability to operate multi-line phone systems and maintain call logs
  • Strong organizational and interpersonal skills
  • Proficient with Microsoft Office applications
  • Excellent verbal and written communication skills
  • Ability to work Monday to Friday, 8:00 AM to 5:00 PM
  • Bilingual English and Spanish preferred

Job Qualifications

  • High school diploma or GED preferred
  • Experience in a medical office setting preferred
  • Prior front desk or receptionist experience preferred
  • Knowledge of eClinicalWorks preferred
  • Excellent customer service and phone etiquette
  • Proficiency in Microsoft Office (Word, Excel, Outlook, Access)
  • Bilingual in English and Spanish preferred but not required
  • Passionate about improving consumer experiences

Job Duties

  • Receive and route incoming and outgoing telephone calls
  • Greet visitors and issue visitor passes
  • Maintain visitor logs and alert appropriate parties
  • Respond to routine inquiries from internal and external sources
  • Schedule appointments and verify insurances
  • Collect patient charges
  • Perform basic administrative duties such as booking meeting rooms, typing, organizing mail, and handling courier packages

Job Location

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