Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $15.00 - $25.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
competitive salary
Job Description
OrthoMaryland is one of the oldest and most respected orthopaedic practices in the Baltimore metropolitan region. Our practice is committed to providing excellent surgical and non-surgical orthopaedic care to patients of all ages, from pediatric to adult. With a dedicated team of 26 Orthopaedic Doctors and Physician Assistants, we pride ourselves on continuing a long-standing tradition of compassionate and expert care. We aim to create a familial atmosphere not only for our patients but also within our team, fostering respect, empathy, and a healing environment for everyone involved. Our commitment to quality and patient-centered care makes OrthoMaryland a trusted name in orthopaedics in the Baltimore area.
As a Front Desk team member at OrthoMaryland, you will be the welcoming face of our orthopaedic practice. This role is essential in ensuring that every patient and visitor feels comfortable and valued from the moment they arrive. You will be responsible for greeting patients in a friendly and timely manner, preparing them for their visits, and ensuring that all necessary information for their appointment and billing is complete and accurate. Your role involves coordinating patient flow with our medical and administrative staff to facilitate efficient scheduling and communication. In addition to patient interaction, you will be tasked with verifying insurance information, collecting copayments and balances, and maintaining patient confidentiality according to HIPAA guidelines.
This position requires strong multitasking skills, a professional demeanor, and excellent customer service abilities. You will collaborate with healthcare professionals, insurance companies, and patients, making your communication skills vital for success. Your work directly impacts patient satisfaction and the overall efficiency of our practice. The hourly wage for this position ranges from $15.00 to $25.00, depending on experience, making it a competitive opportunity within the healthcare administrative field. At OrthoMaryland, you will join a team that values integrity, respect, and excellence, where your contribution will truly make a difference in the care experience for our patients and the operational success of our practice.
As a Front Desk team member at OrthoMaryland, you will be the welcoming face of our orthopaedic practice. This role is essential in ensuring that every patient and visitor feels comfortable and valued from the moment they arrive. You will be responsible for greeting patients in a friendly and timely manner, preparing them for their visits, and ensuring that all necessary information for their appointment and billing is complete and accurate. Your role involves coordinating patient flow with our medical and administrative staff to facilitate efficient scheduling and communication. In addition to patient interaction, you will be tasked with verifying insurance information, collecting copayments and balances, and maintaining patient confidentiality according to HIPAA guidelines.
This position requires strong multitasking skills, a professional demeanor, and excellent customer service abilities. You will collaborate with healthcare professionals, insurance companies, and patients, making your communication skills vital for success. Your work directly impacts patient satisfaction and the overall efficiency of our practice. The hourly wage for this position ranges from $15.00 to $25.00, depending on experience, making it a competitive opportunity within the healthcare administrative field. At OrthoMaryland, you will join a team that values integrity, respect, and excellence, where your contribution will truly make a difference in the care experience for our patients and the operational success of our practice.
Job Requirements
- High school diploma or equivalent
- Must be able to multitask effectively
- Critical time management skills necessary
- Understanding of basic healthcare terminology
- Demonstrated ability to interact with healthcare professionals, patients, and insurance companies
- Excellent customer service skills
Job Qualifications
- High school diploma or equivalent
- Associate degree preferred
- Excellent customer service skills
- Understanding of basic healthcare terminology
- Demonstrated ability to interact effectively with healthcare professionals, patients, and insurance companies
- Strong multitasking abilities
- Critical time management skills
Job Duties
- Check in and check out patients in a timely, friendly manner
- Comfort patients by answering any questions they may have
- Discuss patient balances and collect copayment/balances
- Maintain patient accounts by verifying insurance information and coordinating with staff for payment and referral requirements
- Keep doctors, physician assistants, medical assistants, and other related staff updated on scheduling, patient details, and potential service delays
- Protect patients' right to confidentiality and demonstrate familiarity with HIPAA
- Exhibit strong customer service skills in interactions with the public, staff, and physicians
- Maintain a professional demeanor aligned with company core values and shared purpose
- Collaborate in the process to protect patient health information
- Process collection of copayments and balances
- Schedule appointments while considering both patient and provider availability
- Understand and verify insurance eligibility and plan requirements
- Responsible for daily collection reconciliation
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
