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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
flexible scheduling
Job Description
Integrity Health Associates (IHA) is a reputable healthcare organization dedicated to providing comprehensive medical services with a strong emphasis on patient-centered care and community health. IHA operates multiple clinical offices and is affiliated with Trinity Health, a national leader in healthcare known for fostering a positive and professional service-oriented environment. As a medical office specializing in pediatrics within a clerical setting, IHA focuses on delivering compassionate and efficient care to diverse patient populations, including refugee communities, ensuring accessibility and understanding for all patients. The organization prides itself on adhering strictly to HIPAA guidelines, maintaining confidentiality, and supporting continuous professional development... Show More
Job Requirements
- High school diploma or GED or valid work permit for ages 15-17
- 1-2 years of experience in medical or physician office or customer service preferred
- Understanding of verification of insurances
- Excellent written, verbal and face-to-face communication skills including phone etiquette
- Proficient in electronic medical records and Microsoft Office applications
- Knowledge of medical terminology
- Ability to work collaboratively in a team-oriented environment
- Ability to maintain confidentiality
- Ability to work effectively with diverse populations
- Ability to drive to other office/practice sites
- Good organizational and time management skills
- Ability to exercise sound judgement and problem-solving skills
Job Qualifications
- High school diploma or GED or between the ages of 15-17 with a valid work permit from their high school
- Course work in insurance/billing, medical practice education or seminars preferred but not required
- 1-2 years of experience in a medical or physician office or customer service environment preferred
- Understanding of verification of insurances
- Excellent written, verbal and face-to-face communication skills including proper phone etiquette
- Proficient/knowledgeable in patient care procedures and organizational policies related to position responsibilities
- Service-oriented
- responsive to customer needs and courteous in approach
- Proficient in operating a standard desktop and Windows-based computer system including electronic medical records, Microsoft Word/Excel/Outlook, intranet and computer navigation
- Ability to compute mathematical calculations
- Knowledge of medical terminology
- Ability to work collaboratively in a team-oriented environment
- Ability to work effectively with diverse populations
- Ability to cross-train in other areas of practice
- Good organizational and time management skills
- Ability to exercise sound judgement and problem-solving skills
- Ability to handle patient and organizational information confidentially
- Ability to drive to other office/practice sites and meeting and training locations
- Successful completion of IHA competency-based program within introductory and training period
Job Duties
- Greets all individuals arriving at the office courteously and ensures that their needs are met
- Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with IHA protocols, and notifies clinical staff of patient’s arrival
- Accurately completes patient forms, collects payment and ensures that charges are posted to the billing system
- Retrieves and files EMR/paper charts and miscellaneous reports
- Answers telephone in accordance with IHA telephone etiquette guidelines, taking and relaying messages in a timely manner
- Schedules and confirms appointments based on office protocols
- Assists with reschedules of clinics and contacts patients
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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