Medical Receptionist

American Family Care (AFC) is a leading healthcare provider specializing in urgent care services across the United States. With a robust network of over 200 clinics in 26 states and more than 250 clinics and 800 affiliated physicians, AFC is recognized nationally for delivering accessible, patient-centric healthcare solutions. The company's expansive reach and commitment to quality care allow it to serve over 6 million patients annually, reflecting its significant impact on communities nationwide. AFC’s mission is to provide the best possible healthcare in a kind and caring environment while respecting patient rights and ensuring convenience and affordability. This mission is driven by the vision of Dr. Bruce Irwin, who has steered AFC to innovate urgent care accessibility by focusing on both clinical excellence and a positive patient experience. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC continues to expand with a vision of reaching more patients through the establishment of new locations while maintaining high standards of service and care.

The role of Urgent Care Front Desk Insurance & Billing Specialist at AFC is instrumental in supporting the operational and financial success of the clinics. This full-time position guarantees a minimum of 36 hours per week, offering a competitive salary ranging from $18.00 to $22.00 per hour. The successful candidate will be the frontline representative, acting as the first point of contact for patients and embodying the warm, professional ethos AFC is known for. This role is far more than just traditional receptionist duties; it demands expertise in insurance verification, medical billing, and patient financial counseling. Accuracy and thoroughness in verifying insurance coverage before services are rendered are crucial responsibilities that directly affect the clinic’s revenue and claim success rates. The specialist must also manage patient inquiries and explain complex insurance and billing matters with empathy and clarity to promote understanding and satisfaction.

Additionally, this position involves managing the entire front desk flow including payment processing, appointment scheduling, patient check-ins, and maintaining meticulous records in compliance with HIPAA regulations. The ideal candidate will be detail-oriented, tech-savvy with medical billing software and electronic medical records (EMR) systems, and possess strong problem-solving skills to navigate and resolve billing challenges effectively. AFC highly values individuals who can maintain a positive demeanor during challenging financial discussions, ensuring a patient-centered approach is upheld even under pressure. This role offers significant opportunities for career advancement, with clear pathways into roles such as Billing Specialist, Revenue Cycle Analyst, Front Desk Supervisor, or managerial positions within growing clinics. AFC supports the professional development of its team through ongoing training, ensuring employees stay current with healthcare industry trends and best practices.

Working at AFC means being part of a company dedicated to innovation, equity, and patient advocacy. Employees benefit from a comprehensive array of perks, including medical, dental, and vision insurance, mental health support, 401(k) with employer match, paid time off, wellness resources, and more. AFC’s commitment to diversity, equity, and inclusion fosters a workplace that values diverse perspectives and drives excellence in patient care. The company also ensures access and reasonable accommodations for individuals with disabilities, reflecting its inclusive hiring practices. Overall, this position offers a rewarding career opportunity within a thriving healthcare organization where the work genuinely makes a difference in patients’ lives and the healthcare ecosystem at large.