Job Overview
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Job Description
Concentra is a leading healthcare company dedicated to improving the health of America's workforce through comprehensive and compassionate care. With a robust network of medical centers across the nation, Concentra specializes in occupational health and urgent care services, providing patients with access to quality clinical care that supports their return to work and overall well-being. The organization is committed to delivering patient-centered healthcare solutions that emphasize convenience, efficiency, and excellence. Joining Concentra means becoming part of a mission-driven team focused on making a tangible difference in the lives of workers nationwide. The company prides itself on its collaborative culture, where each team member is empowered to contribute meaningfully to patient health and organizational success. Whether you are starting your career or looking to enhance your professional journey, Concentra offers an environment that fosters growth, learning, and satisfaction.
The Patient Service Specialist role at Concentra is a vital position within the patient care team, responsible for managing a variety of complex administrative duties that ensure a smooth and positive experience for every patient. This role involves patient registration, scheduling appointments, handling a multi-line phone system, and providing exceptional customer service to clients. The Patient Service Specialist plays a critical part in creating a welcoming, respectful, and efficient environment that supports clinical care delivery. By performing these duties, the specialist not only facilitates operational workflows but also embodies the company's commitment to compassionate care and patient satisfaction. This position requires a general knowledge of various healthcare systems and procedures, highlighting the importance of accuracy, attentiveness, and professionalism. Employment with Concentra as a Patient Service Specialist offers the opportunity to be part of a mission-focused organization that values the role of each team member in enhancing patient health outcomes and delivering superior service.
The Patient Service Specialist role at Concentra is a vital position within the patient care team, responsible for managing a variety of complex administrative duties that ensure a smooth and positive experience for every patient. This role involves patient registration, scheduling appointments, handling a multi-line phone system, and providing exceptional customer service to clients. The Patient Service Specialist plays a critical part in creating a welcoming, respectful, and efficient environment that supports clinical care delivery. By performing these duties, the specialist not only facilitates operational workflows but also embodies the company's commitment to compassionate care and patient satisfaction. This position requires a general knowledge of various healthcare systems and procedures, highlighting the importance of accuracy, attentiveness, and professionalism. Employment with Concentra as a Patient Service Specialist offers the opportunity to be part of a mission-focused organization that values the role of each team member in enhancing patient health outcomes and delivering superior service.
Job Requirements
- high school diploma or equivalent
- basic knowledge of healthcare systems
- experience with administrative duties
- excellent communication skills
- ability to handle multiple tasks simultaneously
- strong customer service orientation
- proficiency in computer applications
Job Qualifications
- high school diploma or equivalent
- prior experience in a healthcare or customer service role preferred
- proficiency with multi-line phone systems
- familiarity with patient management software
- strong communication skills
- ability to multitask and prioritize
- compassionate and professional demeanor
Job Duties
- perform patient registration
- schedule patient appointments
- provide excellent customer service to clients
- manage multi-line phone system
- maintain accurate patient records
- assist with billing and insurance verification
- support clinical staff with administrative tasks
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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