Medical Receptionist

Modesto, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $21.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional development opportunities

Paid holidays

Job Description

Livingston Community Health is a dedicated healthcare provider committed to delivering exceptional medical services and compassionate care to the local community. As a mission-driven organization, Livingston Community Health focuses on improving the health and well-being of patients by offering accessible, high-quality healthcare in a welcoming and supportive environment. The organization values its culture of respect, empathy, and professionalism, aiming to meet the diverse needs of patients and their families through a patient-centered approach. The team at Livingston Community Health works collaboratively to ensure every patient experience reflects the organization's commitment to excellence and community health improvement.

The role of the Medical Receptionist at Livingston Community Health is integral to maintaining the high standards of patient care and service excellence. This position requires a passionate individual who is enthusiastic about healthcare and eager to make a positive difference in patients' lives. The Medical Receptionist acts as the initial point of contact for patients and visitors, setting the tone for their entire healthcare experience. Responsibilities include greeting patients warmly, providing accurate information, managing patient registration processes, verifying insurance eligibility, and assisting patients with enrollment in available programs. The Medical Receptionist plays a vital role in ensuring efficient office operations by managing appointment schedules, handling communications, maintaining patient records in electronic health systems, and supporting financial transactions such as payment processing and daily reconciliation. Furthermore, this position requires strict adherence to privacy and confidentiality standards under HIPAA regulations.

In addition to administrative duties, the Medical Receptionist supports the organizational mission by embodying Livingston Community Health's values in every patient interaction. The role demands excellent communication skills, a positive attitude, and the ability to provide empathetic customer service in both English and Spanish, with bilingual skills strongly preferred. The Medical Receptionist also contributes to the overall clinical workflow by pre-flowing patients and managing no-shows effectively. This position occasionally requires providing front office support at other clinic locations within the organization. Ideal candidates will have at least two years of medical office experience and a strong foundation in office skills, critical thinking, and problem-solving. This full-time position offers an opportunity to advance a rewarding career in healthcare while making a meaningful impact in the community.

Job Requirements

High school diploma or GED
At least 2 years of medical office experience or similar setting
Bilingual English/Spanish preferred
Knowledge of basic office skills
Exceptional customer service skills
Ability to maintain confidentiality and comply with HIPAA guidelines
Strong communication skills
Ability to multitask and manage a fast-paced environment
Proficiency in electronic health records or practice management systems
Ability to handle financial transactions accurately

Job Qualifications

High school diploma or GED
At least 2 years of medical office experience or similar setting
Bilingual English/Spanish preferred
Possess and maintain a positive attitude to internal and external customers
Provide exceptional customer service with active listening
Demonstrate effective and clear verbal and written communication skills
Maintain organized work station
Knowledge of basic office skills
Possess critical thinking and problem solving skills
Ethical execution of job duties
Demonstrate initiative and ability to adapt to a fast pace and changing environment

Job Duties

Greet all visitors and patients with a warm smile
Provide quality customer service care with a positive attitude
Register new patients according to established procedures
Ensure patient demographics are current and accurate at time of visit including insurance status
Verify insurance eligibility or self pay amount at each visit
Complete applications and enroll uninsured or underinsured patients to various programs such as Sliding Fee, Every Woman Counts, Family Pact or Gateway
Provide Good Faith Estimates to all self-pay patients prior to the visit for services scheduled three days in advance
Assist patients with any questions or concerns by directing them to appropriate resources
Inform patients of relevant medical office policies and procedures
Process patients within a prompt cycle time for an efficient flow
Enter all relevant patient information into the Practice Management or Electronic Health Record system
Answer all incoming calls in a professional and timely manner
Schedule patient appointments and confirm upcoming appointments and recalls while following guidelines and scripts
Research and answer any questions or correspondence regarding a patient’s account in a timely manner
Pre-flow patients based on clinic protocols
Monitor, follow up and document patient no shows within EHR or rescheduled appointment
Document all communication with patients via EHR
Collect and input patient payments made with cash, credit card, check or money orders into daily money batches in Practice Management Application
Balance daily cash and close the payment batches daily
Complete money batch reconciliation process daily
Provide patients with updated information on programs and services as changes occur
Maintain a clean and professional reception area
Safeguard privacy and confidentiality of all patient information by following HIPAA guidelines
Provide front office support at other LCH Sites as required
Other duties as assigned