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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.25 - $19.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
403(b) Retirement Plan
Paid Time Off
Tuition Reimbursement
Paid continuing education
Supportive team environment
Job Description
East Bay Community Action Program (EBCAP) is a respected and community-driven organization dedicated to providing essential services to residents in the East Bay area. With a commitment to improving quality of life, EBCAP operates various programs that support children, families, seniors, and individuals facing economic and social challenges. The organization emphasizes community empowerment, equity, and access to vital resources, ensuring every person they serve is treated with dignity and respect. EBCAP’s healthcare division is a vital component of their services, offering comprehensive primary care, mental health support, and preventative care programs designed to meet the diverse needs of the community.... Show More
Job Requirements
- High school diploma or GED required
- Minimum of 1 year of customer service experience in a healthcare setting
- Experience with electronic health records and scheduling systems
- Proficiency in multi-line phone systems and general office equipment
- Ability to work an assigned schedule with flexibility for coverage between the hours of 7:30 AM - 8:00 PM
Job Qualifications
- High school diploma or GED required
- Associate degree in healthcare administration, business, or related field preferred
- Minimum of 1 year of customer service experience in a healthcare setting
- Experience with electronic health records and scheduling systems
- Proficiency in multi-line phone systems and general office equipment
- Proficiency in Microsoft Office applications
- Familiarity with health insurance verification processes
- Medical terminology certification preferred
- Ability to work an assigned schedule with flexibility for coverage between the hours of 7:30 AM - 8:00 PM
Job Duties
- Greet and welcome all patients, clients, and visitors in a prompt, courteous, and professional manner
- Answer a multi-line phone system and direct calls appropriately
- Provide general information about services, procedures, and policies
- Respond to basic inquiries from patients, providers, and other departments
- Schedule, reschedule, and cancel appointments using the electronic scheduling system
- Maintain provider schedules and coordinate with clinical teams
- Document appointment details accurately in the electronic health record
- Verify patient eligibility for services and collect appropriate payments and co-pays
- Ensure all patients complete necessary consent forms and acknowledgments
- Maintain strict patient confidentiality and adhere to HIPAA regulations at all times
- Assist with administrative projects as assigned
- Participate in departmental meetings and training sessions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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