Medical Receptionist

Cranston, RI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.25 - $19.75

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

403(b) Retirement Plan

Paid Time Off

Tuition Reimbursement

Paid continuing education

Supportive team environment

Job Description

East Bay Community Action Program (EBCAP) is a respected and community-driven organization dedicated to providing essential services to residents in the East Bay area. With a commitment to improving quality of life, EBCAP operates various programs that support children, families, seniors, and individuals facing economic and social challenges. The organization emphasizes community empowerment, equity, and access to vital resources, ensuring every person they serve is treated with dignity and respect. EBCAP’s healthcare division is a vital component of their services, offering comprehensive primary care, mental health support, and preventative care programs designed to meet the diverse needs of the community. They combine compassionate care with efficient, professional service delivery, making them a trusted healthcare provider in the region.

EBCAP is seeking a full-time Medical Receptionist to join their healthcare team. This role is pivotal as the first point of contact for patients, clients, and visitors, providing a warm and professional welcome while ensuring all front desk operations run smoothly. The Medical Receptionist will handle patient registration, appointment scheduling, communication support, and general inquiries. It is an ideal position for an organized, detail-oriented professional who thrives in a busy healthcare environment and wants to make a meaningful impact in patient experiences. The successful candidate will play a key role in maintaining efficient workflow and patient satisfaction, helping advance EBCAP’s mission of service and excellence. This employment opportunity offers a comprehensive benefits package including healthcare coverage, retirement plans, paid time off, and professional development opportunities, reflecting EBCAP’s commitment to their employees' well-being and growth.

Job Requirements

High school diploma or GED required
Minimum of 1 year of customer service experience in a healthcare setting
Experience with electronic health records and scheduling systems
Proficiency in multi-line phone systems and general office equipment
Ability to work an assigned schedule with flexibility for coverage between the hours of 7:30 AM - 8:00 PM

Job Qualifications

High school diploma or GED required
Associate degree in healthcare administration, business, or related field preferred
Minimum of 1 year of customer service experience in a healthcare setting
Experience with electronic health records and scheduling systems
Proficiency in multi-line phone systems and general office equipment
Proficiency in Microsoft Office applications
Familiarity with health insurance verification processes
Medical terminology certification preferred
Ability to work an assigned schedule with flexibility for coverage between the hours of 7:30 AM - 8:00 PM

Job Duties

Greet and welcome all patients, clients, and visitors in a prompt, courteous, and professional manner
Answer a multi-line phone system and direct calls appropriately
Provide general information about services, procedures, and policies
Respond to basic inquiries from patients, providers, and other departments
Schedule, reschedule, and cancel appointments using the electronic scheduling system
Maintain provider schedules and coordinate with clinical teams
Document appointment details accurately in the electronic health record
Verify patient eligibility for services and collect appropriate payments and co-pays
Ensure all patients complete necessary consent forms and acknowledgments
Maintain strict patient confidentiality and adhere to HIPAA regulations at all times
Assist with administrative projects as assigned
Participate in departmental meetings and training sessions