Medical Receptionist

Our client is a reputable healthcare provider specializing in integrated health services, operating primarily in medical office settings like OB/GYN clinics. This organization is committed to delivering high-quality, patient-centered care and fostering a welcoming environment for all patients and visitors. They emphasize professionalism, teamwork, and a service-oriented culture aligned with the mission and values of both the Integrated Healthcare Association and Trinity Health. Currently, they are seeking a highly organized, service-focused Medical Receptionist to join their team on a part-time basis, working 32 hours weekly. This role is vital as it serves as the first point of contact for external customers in the office and over the phone, acting as a liaison between patients and medical staff, and coordinating administrative tasks essential for smooth medical office operations.

The Medical Receptionist position involves greeting patients warmly, assisting them in navigating services within the office and the broader healthcare network, and managing patient information efficiently to ensure accurate billing and efficient patient flow. Duties include verifying patient insurance, preparing charts, handling appointment scheduling and confirmations, collecting payments, and maintaining electronic and paper medical records. The role may extend to specialized functions such as serving refugee patient populations or supporting digital health campaigns. These responsibilities require proficiency in patient communication, administrative skills, and the ability to work closely with diverse populations and multidisciplinary teams.

Beyond routine tasks, the Medical Receptionist supports the practice by organizing workspaces, managing patient outreach for overdue reports, and backing up reception teams across offices as needed. They are expected to uphold confidentiality standards in compliance with HIPAA, demonstrate excellent communication and interpersonal skills, and contribute positively to the organizational culture by adhering to policies, attending trainings, and embracing continuous learning. The position requires adaptability, efficiency in handling multiple priorities, and a proactive approach to problem-solving. Physical demands are moderate, including extensive computer use, some walking, standing, and light lifting.

This part-time role presents a unique opportunity for individuals passionate about healthcare administration who seek to make a meaningful impact through excellent customer service and operational support within a respected healthcare organization. The successful candidate will be supported through ongoing professional development and integrated within a collaborative team environment, ensuring both personal growth and high-quality patient experiences.