Medical Receptionist

Ypsilanti, MI, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Professional Development

team environment

Training

Employee Discounts

Retirement Plan

Job Description

Our client is a reputable healthcare provider specializing in integrated health services, operating primarily in medical office settings like OB/GYN clinics. This organization is committed to delivering high-quality, patient-centered care and fostering a welcoming environment for all patients and visitors. They emphasize professionalism, teamwork, and a service-oriented culture aligned with the mission and values of both the Integrated Healthcare Association and Trinity Health. Currently, they are seeking a highly organized, service-focused Medical Receptionist to join their team on a part-time basis, working 32 hours weekly. This role is vital as it serves as the first point of contact for external... Show More

Job Requirements

High school diploma or GED or valid work permit for ages 15-17
1-2 years of experience in a medical or physician office or customer service environment preferred
Understanding of verification of insurances
Excellent written, verbal and face-to-face communication skills including proper phone etiquette
Proficient in patient care procedures and organizational policies related to position responsibilities
Service-oriented and courteous in approach
Proficient in operating a standard desktop and Windows-based computer system including EMR, Microsoft Word, Excel, Outlook, intranet and computer navigation
Ability to compute mathematical calculations
Knowledge of medical terminology
Ability to work collaboratively in a team-oriented environment and display a professional and friendly demeanor
Ability to work effectively with various levels of organizational members and diverse populations
Ability to cross-train in other areas of practice
Good organizational and time management skills to manage multiple priorities
Ability to exercise sound judgement and problem-solving skills
Ability to handle patient and organizational information confidentially
Ability to drive to other office/practice sites and meeting and training locations

Job Qualifications

High school diploma or GED or valid work permit for ages 15-17
Course work in insurance/billing, medical practice education or seminars preferred but not required
1-2 years of experience in a medical or physician office or customer service environment preferred
Excellent written, verbal and face-to-face communication skills
Proficient in patient care procedures and organizational policies related to position responsibilities
Service-oriented and courteous approach to customer needs
Proficient in operating a standard desktop and Windows-based computer system including EMR, Microsoft Word, Excel, Outlook, intranet and computer navigation
Knowledge of medical terminology
Ability to compute mathematical calculations
Ability to work collaboratively in a team-oriented environment with diverse populations
Good organizational and time management skills
Ability to exercise sound judgement and problem-solving skills
Ability to handle patient and organizational information confidentially

Job Duties

Greets all individuals arriving at the office courteously and ensures that their needs are met
Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with protocols, and notifies clinical staff of patient arrival
Accurately completes patient forms, collects payment and ensures charges are posted to the billing system
Retrieves and files EMR/paper charts and miscellaneous reports
Answers telephone in accordance with telephone etiquette guidelines, taking and relaying messages promptly
Schedules and confirms appointments based on office protocols
Assists with reschedules of clinics and contacts patients
Communicates with leadership when overbooks are not approved

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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