Medical Receptionist (28740)

Ampla Health is a community-focused healthcare organization dedicated to providing high-quality, compassionate medical services to a diverse population. Known for its commitment to accessible healthcare, Ampla Health operates multiple clinics offering a broad range of medical and supportive services. The organization emphasizes delivering patient-centered care, ensuring that the needs and well-being of patients remain the priority in every interaction. Ampla Health is staffed by experienced healthcare professionals who are passionate about improving community health outcomes through education, prevention, and treatment services.

The Medical Receptionist role at Ampla Health is a vital position responsible for creating a welcoming environment and ensuring smooth administrative operations within the clinic. This position demands exceptional communication and organizational skills to efficiently assist patients both in-person and over the telephone. The Medical Receptionist will be responsible for greeting patients, handling appointment scheduling, confirming upcoming visits, and processing payments, including co-pays and sliding fee scales according to the clinic’s policies. They will also verify insurance coverage, input and update patient information in the Electronic Health Record (EHR) system, and coordinate closely with the Patient Account Services department for outstanding balances and payment arrangements.

Beyond patient interaction, the Medical Receptionist plays a crucial role in maintaining accurate records, reconciling daily cash collections, and supporting front desk administrative tasks such as managing inventory of forms and printing schedules. The ideal candidate will exhibit professionalism, confidentiality, and a genuine commitment to providing excellent support in a healthcare setting. Familiarity with medical office procedures, a minimum typing speed of 40 words per minute, and proficiency in Microsoft Word are essential qualifications. While bilingual abilities in English/Spanish, English/Punjabi, or English/Hmong are preferred, they are not mandatory.

The work environment is typically an office setting within the clinic, where sound communication skills and physical ability to handle typical front desk tasks are necessary. The Medical Receptionist must be comfortable engaging with patients from various backgrounds, maintaining a calm and courteous demeanor at all times. This role supports Ampla Health's mission by contributing to positive patient experiences and efficient clinic operations, making it an excellent opportunity for individuals seeking to grow in healthcare administration and patient services.