Medical Receptionist

Pediatric Associates was founded in Hollywood, Florida, in 1955 and has grown into a trusted leader in pediatric primary care. Known for being the first nationwide Pediatric Primary Care Medical Home, the organization prides itself on its clinician-led, evidence-based approach to delivering exceptional healthcare to children. Pediatric Associates is part of a family of companies composed of dedicated pediatricians and care team members passionate about child health and development. The company fosters a collaborative environment where the clinician voice drives innovation, ensuring the highest standards of care and patient satisfaction.

The organization is committed to nurturing not only the health of the children it serves but also the professional growth and satisfaction of its employees. With a family-oriented atmosphere, Pediatric Associates offers a robust network that supports advancements in pediatric medicine and patient-centered care, while also providing opportunities for career development and education.

The role of Medical Receptionist is critical in this mission, serving as the frontline ambassador to patients and their families in a friendly, welcoming, and professional manner. Based at the Almouie Victoria location, this full-time position operates Monday through Friday from 8 am to 5 pm, with rotating Saturdays, providing a consistent and supportive presence for families visiting the clinic. The position offers a $1,000 sign-on bonus, underscoring the organization's commitment to attracting skilled and dedicated team members.

As a Medical Receptionist, the individual will perform vital duties including greeting patients and visitors upon arrival, updating patient information, verifying insurance details, and collecting payments. Patient check-in and check-out responsibilities include managing essential documentation such as consents and health questionnaires, providing visit summaries, referral details, and scheduling follow-up appointments. This role also involves handling patient insurance verification via Batch Eligibility or on-demand processes and communicating with patients regarding insurance issues or primary care physician appropriateness.

The Medical Receptionist plays a key role in maintaining accurate records by posting patient charges and payments, reconciling accounts, and scanning and uploading documents through the Document Management system. Managing mail and courier documents, maintaining a clean and organized waiting and work area, and participating in staff meetings are also important. This position requires strong interpersonal skills to interact effectively with patients, providers, and staff, coupled with a professional demeanor and excellent communication abilities.

Candidates should be adept at utilizing computer systems and office equipment, such as scanners and fax machines. Knowledge of medical terminology and pediatric office protocols is desired but not mandatory, as training will be provided. This role involves a combination of in-office and occasional remote or telework environments, with some travel to different office locations as needed, accompanied by company policy reimbursement. Physical demands such as sitting, standing, lifting up to 10 pounds, and wearing personal protective equipment are part of the daily routine.

Pediatric Associates values diversity and is an Equal Employment Opportunity/Affirmative Action employer, welcoming qualified applicants regardless of race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other protected characteristic. This opportunity offers a meaningful chance to contribute to pediatric healthcare in a supportive, innovative, and family-friendly environment, making a positive difference in the lives of children and their families every day.