Medical Receptionist

CenterWell Senior Primary Care is a leading healthcare provider known for delivering proactive and personalized care specifically tailored for seniors. As part of Humana Inc., a prominent healthcare company, CenterWell Senior Primary Care emphasizes whole-person health by addressing not only the physical but also the emotional and social wellness of its patients. CenterWell operates through integrated care teams made up of physicians, nurses, behavioral health specialists, and more, who dedicate significant time to patients to foster better health outcomes and improve quality of life. This comprehensive approach ensures that every patient receives personalized attention, with the healthcare teams committed to wellness visits, chronic condition management, screenings, and minor injury treatments, among other services.

As a Receptionist within CenterWell Senior Primary Care, you will play a crucial role as the first point of contact for patients and visitors, ensuring each individual feels welcomed and valued from the moment they arrive. Reporting to the Manager of Clinic/Center Administration, this position requires an individual who thrives in a dynamic environment and possesses excellent interpersonal skills. Working onsite, you will be responsible for managing front desk operations efficiently and supporting clinical staff in day-to-day activities. Your role will directly contribute to maintaining a compassionate and smooth environment, reinforcing the patient-first philosophy that CenterWell champions.

The Receptionist's role extends beyond traditional clerical duties; you will be vital in creating a professional and empathetic atmosphere through greeting patients and visitors warmly, both in person and via telephone. You will manage appointment scheduling and confirmations, ensuring seamless coordination with medical staff to facilitate efficient workflow. Confidentiality and accuracy are paramount, as you will maintain patient records using Electronic Medical Records (EMR) and Customer Relationship Management (CRM) systems. Additionally, your responsibilities will include updating patient accounts, processing copayment collections, handling inquiries with a positive and reassuring tone, and keeping the reception area organized and well-stocked. You will also assist with supply orders, inventory management, and courier coordination, supporting the overall operation of the clinic.

This full-time position offers a competitive salary range of $38,000 to $45,800 per year, along with eligibility for a bonus incentive plan based on company and individual performance. The role involves a 40-hour workweek and is part of CenterWell's Tuberculosis (TB) screening program, requiring successful TB screening upon hire. CenterWell and Humana provide comprehensive benefits that prioritize employee well-being, including health care coverage effective from day one, paid time off including holidays and volunteer time, 401(k) retirement plans with employer matching, tuition assistance, scholarships for eligible dependents, and parental and caregiver leave. Employee support extends through career development opportunities, recognition programs, employee charity matching, and Network Resource Groups to foster inclusivity.

Joining CenterWell Senior Primary Care means becoming part of a compassionate community that values health innovation and employee empowerment. If you are someone who enjoys helping others and working in a team-oriented, supportive environment, this Receptionist role offers the chance to make a meaningful impact on patient care and organizational success.