Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.25 - $24.50
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Paid Time Off
flexible scheduling
Health Insurance
Retirement benefits
Job Description
American Family Care (AFC) is one of the largest primary and urgent care providers in the United States. Established with a commitment to delivering accessible and efficient healthcare services, AFC operates over 250 clinics nationwide and employs a network of more than 800 physicians who collectively care for over 6 million patients annually. AFC’s clinics offer state-of-the-art medical facilities, including onsite labs and in-house x-ray services, designed to treat acute illnesses, injuries, and provide occupational medicine and workers' compensation care. Patients benefit from AFC’s commitment to patient-centric healthcare delivered in a kind, caring, and economical manner, with convenient hours and locations, including seven-day-a-week walk-in availability.
Ranked by Inc. magazine as one of the fastest-growing companies in the United States, AFC has revolutionized how urgent care and primary care services are provided, making healthcare more accessible and convenient across communities. AFC’s mission focuses on respecting patients’ rights, providing high-quality medical attention, and creating a welcoming environment where patients feel valued and cared for. Alongside its growth and innovation in healthcare delivery, AFC offers competitive pay and a comprehensive benefits package to its employees, including health insurance, paid time off, flexible scheduling, and retirement benefits.
We are currently seeking a highly motivated Receptionist to join our team at American Family Care. This role is vital to maintaining the smooth operation of our clinics and ensuring an excellent patient experience from the moment they arrive until they leave. The receptionist will be the first point of contact for patients and visitors, providing outstanding customer service, managing registration and insurance documentation, and supporting the clinic’s daily operations. The ideal candidate will thrive in a fast-paced environment, multitasking efficiently while maintaining a professional and positive attitude. This role requires excellent communication and interpersonal skills, attention to detail, and a solid understanding of medical office procedures.
As a Receptionist at AFC, you will help maintain the organized and welcoming atmosphere of the clinic by preparing the facility for daily operations, registering patients, verifying insurance, managing patient payments, and scheduling follow-up appointments. You will also handle patient records with confidentiality and accuracy, assist with billing queries, and support the clinic’s administrative tasks. This position offers an excellent opportunity to grow within a leading healthcare company that values compassion, efficiency, and a team-oriented environment. Join us and become part of a company dedicated to improving community health and making a difference in the lives of millions of patients across the nation.
Ranked by Inc. magazine as one of the fastest-growing companies in the United States, AFC has revolutionized how urgent care and primary care services are provided, making healthcare more accessible and convenient across communities. AFC’s mission focuses on respecting patients’ rights, providing high-quality medical attention, and creating a welcoming environment where patients feel valued and cared for. Alongside its growth and innovation in healthcare delivery, AFC offers competitive pay and a comprehensive benefits package to its employees, including health insurance, paid time off, flexible scheduling, and retirement benefits.
We are currently seeking a highly motivated Receptionist to join our team at American Family Care. This role is vital to maintaining the smooth operation of our clinics and ensuring an excellent patient experience from the moment they arrive until they leave. The receptionist will be the first point of contact for patients and visitors, providing outstanding customer service, managing registration and insurance documentation, and supporting the clinic’s daily operations. The ideal candidate will thrive in a fast-paced environment, multitasking efficiently while maintaining a professional and positive attitude. This role requires excellent communication and interpersonal skills, attention to detail, and a solid understanding of medical office procedures.
As a Receptionist at AFC, you will help maintain the organized and welcoming atmosphere of the clinic by preparing the facility for daily operations, registering patients, verifying insurance, managing patient payments, and scheduling follow-up appointments. You will also handle patient records with confidentiality and accuracy, assist with billing queries, and support the clinic’s administrative tasks. This position offers an excellent opportunity to grow within a leading healthcare company that values compassion, efficiency, and a team-oriented environment. Join us and become part of a company dedicated to improving community health and making a difference in the lives of millions of patients across the nation.
Job Requirements
- High school diploma required
- Prior experience in medical office or urgent care setting preferred
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Strong communication and interpersonal skills
- Understanding of medical terminology and insurance processes
- Ability to maintain patient confidentiality and handle sensitive information
Job Qualifications
- High school diploma required
- Associate degree preferred
- 1-2 years of experience in medical office or urgent care setting preferred
- Proficient in basic computer skills and electronic health records preferred
- Knowledge of medical terminology, insurance procedures, and HIPAA regulations preferred
- Excellent customer service skills with positive attitude and professional demeanor
Job Duties
- Ensure the clinic is ready to open each day by inspecting the facility, launching computer system applications, and organizing registration packets
- Greet patients and provide initial paperwork, obtaining copies of insurance and ID cards
- Register patients, update records, verify insurance, and check patients out accurately and timely
- Determine, collect, and process patient payments and resolve billing issues
- Address patient needs courteously, including scheduling follow-ups and fulfilling medical documentation requests
- Maintain cleanliness and organization of the waiting area and front desk
- Reconcile daily patient charges and investigate discrepancies
- Complete closing procedures and submit required reports
- Perform cash control procedures and secure financial assets
- Maintain thorough documentation and patient confidentiality
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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