Medical Receptionist

Dothan, AL, USA|Remote, Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.00 - $18.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional Development

flexible schedule

Job Description

Pediatric Associates, founded in Hollywood, Florida in 1955, is a respected leader in pediatric healthcare. As a clinician-led, evidence-based medical home, the organization has been committed for decades to delivering comprehensive pediatric care. This passion unites the team members within the Pediatric Associates Family of Companies, which is a growing network of pediatricians and pediatric care professionals dedicated to providing the highest standard of care in a nurturing and innovative environment. Pediatric Associates stands out as the first nationwide Pediatric Primary Care Medical Home, a model focused on coordinated, patient-centered care specifically for children and adolescents. The company prioritizes clinician input to drive progressive innovations in pediatric healthcare, ensuring that care delivery remains patient-focused and evidence-driven.

The current opportunity is for a Medical Receptionist at the Marianna, Florida location, working Monday through Friday from 8:00 am to 5:00 pm. This role is critical in supporting the smooth operation of the pediatric practice and enhancing the patient experience from arrival through to departure. The Medical Receptionist serves as the first point of contact for patients and visitors, embodying a friendly and welcoming attitude that reflects the caring mission of Pediatric Associates. They are responsible for checking in patients, verifying and updating demographic and insurance information, collecting copayments and balances, and assisting with necessary consent forms and health questionnaires. In addition, this role involves checking out patients by collecting any outstanding balances, providing summaries of visits, referrals, and follow-up appointment details. Accurate verification of insurance, posting of charges and payments, document management, and maintaining a professional reception area are also key elements of the position.

This role demands strong interpersonal skills, attention to detail, and the ability to work collaboratively in a busy, patient-facing medical environment. Pediatric Associates values candidates who can effectively communicate both verbally and in writing with patients, providers, and staff while maintaining confidentiality and professionalism. Additionally, the Medical Receptionist will be part of a dynamic team that participates in ongoing staff meetings and educational sessions to continually improve service quality. Work conditions include a patient-facing office environment with the possibility of remote work and occasional travel between office locations. The job requires proficiency in computer and office equipment use, manual dexterity, and adherence to safety protocols including the use of personal protective equipment. Pediatric Associates is committed to equal employment opportunity, welcoming diverse applicants and promoting a respectful and inclusive workplace.

Choosing a career with Pediatric Associates means joining a pioneering healthcare organization devoted to improving the lives of children through compassionate and meticulous care. As a Medical Receptionist, you will play an essential role in the patient journey, helping to ensure that every family receives a warm welcome and the administrative support they need for a positive healthcare experience. Embrace this chance to be a part of a visionary pediatric healthcare team that values your contributions and supports your professional growth in a stable and rewarding environment.

Job Requirements

High school diploma or equivalent
Minimum of 1 year experience in a medical office setting preferred
Active and valid driver's license required upon hire and during employment
Ability to learn and follow Pediatric Associates procedures, policies, and protocols
Proficient verbal and written communication skills
Ability to read and follow oral and written instructions
Knowledge of computer systems and medical terminology desired
Ability to maintain confidentiality and use good judgment
Ability to maintain a professional demeanor and excellent customer service skills
Ability to operate office equipment including computers, scanners, and fax machines
Ability to stand and sit for extended periods
Ability to lift or carry items up to 10 lbs
Willingness to comply with PPE requirements
Ability to travel 15%-20% to other office locations as needed

Job Qualifications

Minimum of 1 year experience in a medical office setting preferred
Ability to learn and practice Pediatric Associate procedures, policies, and protocols
Proficient grammar, spelling, and verbal skills to communicate with patients, providers, and staff
Ability to read, comprehend, and follow oral and written instructions
Knowledge of computer and medical terminology desired
Ability to interact effectively, support staff, and maintain professional working relationships
Excellent customer service skills with professional and friendly patient/visitor greeting
Maintain professional phone skills and etiquette
Use good judgment and maintain patient confidentiality
Ability to file alpha and numerically
Experience using computer systems, scanners, printers, and fax machines

Job Duties

Check in patients upon arrival including updating demographics, insurance information, PCP, pharmacy, collect co-pays and patient balances, provide consents for signature and health questionnaires
Check out patients, collect additional balances, provide visit summary, specialist referral, patient portal, completed forms, and follow-up appointments
Verify patient insurance through Batch Eligibility or on demand, contact patients if insurance is not active or PCP is not appropriate
Post patient charges and payments, complete charge and payment reconciliation
Scan and upload documents through the Document Management system
Sort and deliver mail and PA documents received by courier, maintain a clean work area and patient waiting area
Participate in staff and educational meetings