Medical Receptionist

Wellward Regenerative Medicine is an integrative health clinic located in Lexington, KY, specializing in a wide range of medical services that include Orthopedic and Sports Medicine, Pain Management, Mental Health, Functional & Lifestyle Medicine, as well as Anti-Aging and Sexual Health. The clinic prides itself on its comprehensive approach to healthcare, focusing on innovative, non-surgical solutions that address the structural causes of pain and injury. With a strong emphasis on regenerative medicine, Wellward combines advanced techniques with personalized treatment plans designed to optimize patient outcomes and improve overall quality of life.

Founded on the principles of compassion, expertise, and patient-centered care, Wellward Regenerative Medicine is more than just a clinic. It represents a new way of thinking about healthcare — one that values individualized attention and holistic wellness. The team is composed of experienced medical professionals who work collaboratively to provide targeted, effective treatments in a supportive and welcoming environment. Patients at Wellward experience a dynamic, integrative approach that addresses both physical and mental aspects of health, aiming not only to relieve symptoms but to foster long-term well-being.

Wellward is currently seeking a dedicated and professional Medical Receptionist to join their team. This full-time position operates Monday through Friday, from 8:30 am to 5:00 pm, offering a competitive hourly pay range of $15.00 to $17.00. The Medical Receptionist plays a crucial role at Wellward by serving as the first point of contact for patients and visitors, both in person and over the phone. The individual in this position is responsible for creating a welcoming atmosphere by greeting patients with kindness, compassion, and professionalism.

In addition to providing exceptional customer service, the Medical Receptionist helps manage appointments, optimizing both patient and clinician time by making scheduling as efficient and error-free as possible. Responsibilities include verifying insurance coverage, collecting co-pays or outstanding balances at the point of service, and maintaining HIPAA compliance by appropriately managing sensitive medical, personal, and financial information. The position requires someone who is highly organized, detail-oriented, and capable of multitasking within a fast-paced setting.

The ideal candidate must possess excellent communication and interpersonal skills, a general understanding of insurance benefits, and telephone etiquette. Additionally, proficiency with scheduling software and word processing, plus the ability to maintain a quality-focused approach to daily tasks, are essential. The role offers an opportunity to contribute meaningfully to a team environment while supporting patients throughout their healthcare experience. Wellward’s commitment to a positive work culture ensures that employees feel valued, contributing to the overall success and mission of the clinic.

Joining Wellward means becoming part of an innovative healthcare facility, where professionalism and patient care go hand-in-hand. Beyond competitive pay, the Medical Receptionist benefits package includes medical insurance, a 401(k) plan with company match, supplemental disability, dental, life, accident and vision insurance options, paid holidays, paid time off, merchandise discounts, and more. Beneficial training on HIPAA compliance and other protocols is provided, making this role well suited for someone eager to grow within the healthcare field while offering compassionate service to a diverse patient community.