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Medical Office Receptionist

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $14.75 - $18.00
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Work Schedule

Day Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) with Company Match
Paid holidays
Paid vacation
Wellness Program
Employee assistance program
Virtual primary care
Virtual behavioral health

Job Description

Premise Health is a leading healthcare organization dedicated to transforming how people get, stay, and be well. Specializing in delivering exceptional healthcare services to corporate clients, Premise Health operates as a comprehensive provider of employee health and wellness programs. Committed to innovative, patient-centered care, Premise Health focuses on improving health outcomes and enhancing the overall well-being of individuals and organizations. Their approach integrates advanced healthcare technologies, personalized treatment plans, and a supportive care network to ensure that patients receive timely and effective medical attention. With a presence in multiple locations, Premise Health fosters a collaborative environment where employees and healthcare providers work together to promote healthier lifestyles and reduce healthcare costs for employers. Founded on the principle that amazing health starts with amazing healthcare, Premise Health continuously strives to offer accessible, high-quality health services that meet the evolving needs of diverse populations.

This role is a full-time Medical Office Receptionist position based at the Premise Health Center serving Textron Aviation in Wichita, KS. The position operates on a defined schedule: Monday, Wednesday, and Friday from 7:00 am to 3:30 pm, and Tuesday and Thursday from 9:00 am to 5:30 pm. The Medical Office Receptionist plays a critical role in ensuring smooth and efficient daily operations within the health center. As an essential member of the administrative team, the receptionist is responsible for organizing and maintaining patient charts, managing incoming calls, scheduling appointments, and coordinating patient referrals. They also handle patient registration, update medical records, collect payments, and support billing processes. This role requires exceptional interpersonal skills, problem-solving abilities, and a strong customer service orientation to effectively engage with patients, medical personnel, and visitors. The receptionist is expected to demonstrate professionalism, tact, and accuracy in all duties while contributing to quality improvement initiatives. In addition, the position may involve other assigned tasks to support the health center’s goals. Premise Health prioritizes work-life balance and offers full-time employees a comprehensive benefits package, including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation, wellness programs, employee assistance programs, and access to virtual primary and behavioral health care services at no cost to team members and their dependents. Premise Health is an equal opportunity employer valuing diversity and inclusion, ensuring nondiscriminatory practices across all aspects of employment.

Job Requirements

  • high school diploma or ged required
  • one year certificate from college or technical school with concentration in front office support for medical settings preferred
  • at least 3 year experience in a front desk or customer service related field required
  • experience in a medical office preferred

Job Qualifications

  • high school diploma or ged
  • one year certificate from college or technical school with concentration in front office support for medical settings preferred
  • at least 3 year experience in a front desk or customer service related field
  • experience in a medical office preferred

Job Duties

  • organizes and maintains a filing system for patient charts including generating chart numbers filing and pulling charts
  • answers telephone and either responds to inquiry directs caller to appropriate personnel or initiates a triage slip for response by medical personnel
  • schedules appointments and enters appointment date and time into computerized scheduler
  • conducts reminder calls to all patients
  • greets and directs patients salespeople and visitors
  • registers patients by verifying that patient's record is up to date and accurate makes appropriate changes in computer system and on patient's chart
  • coordinates referrals for patients through insurance and other physician offices or specialists
  • prepares all billings in computerized system for processing by finance
  • collects payment from patients and reconciles daily cash reports
  • looks for ways to improve and promote quality demonstrates accuracy and thoroughness
  • ability to identify and solve problems in a timely manner gathering and analyzing information skillfully developing alternate solutions
  • exceptional interpersonal skills listening skills are essential while remaining open to other ideas and trying new things
  • conducts self with professionalism and in a tactful manner treating others with respect and consideration
  • follows through on commitments
  • strong customer service orientation responding quickly and appropriately to customer needs and managing difficult or emotional situations
  • demonstrates ability to perform and maintain annual competencies
  • may require other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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