Medical Office Front Desk Receptionist/Patient Experience Expert I
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $21.25 - $24.43
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
competitive pay
Paid Time Off
Sick Time
paid company holidays
Health Insurance
Dental Insurance
Vision Insurance
paid life insurance
disability plans
Retirement Plan
Tuition Reimbursement
Career growth opportunities
Job Description
CAN Community Health is a renowned non-profit organization dedicated to providing comprehensive healthcare services focused on individuals impacted by HIV, Hepatitis C, sexually transmitted infections (STIs), and other infectious diseases. With a reputation for compassionate, patient-centered care, CAN Community Health serves communities with a strong commitment to their mission and values, striving to enhance the quality of life for those affected by these health challenges. The organization has been recognized as one of NPT's Best Non-Profits to Work For, boasting over six years of accolades that highlight its supportive work environment and dedication to both patients and employees. This full-time opportunity is for the role of Patient Experience Expert I, also known as Front Desk Receptionist, based on a structured schedule primarily Monday through Thursday, from 8:00 am to 6:00 pm, and Friday 8:30 am to 12:30 pm, including bi-monthly rotation for extended hours on weekdays and weekends. The pay rate ranges from $21.25 to $24.43 hourly, depending on experience, reflecting competitive compensation within the healthcare non-profit sector.
In this role, you will be the welcoming first point of contact for patients coming to CAN Community Health. Your responsibilities include ensuring accurate patient registration and scheduling appointments, maintaining clear and professional communication so that patients experience respectful and coordinated access to care. You will also handle patient payments, insurance verification, billing inquiries, and work closely with the Revenue Cycle Management (RCM) team to resolve discrepancies in payment postings. This position requires professionalism, confidentiality, and a thorough understanding of billing policies and insurance procedures, especially as they align with the organization's mission and state and federal billing regulations. Beyond transactional duties, this role is vital in representing CAN Community Health's commitment to patient care and compassionate service, helping maintain the trusting relationships that drive positive health outcomes. This role is an excellent opportunity for individuals passionate about healthcare administration, patient advocacy, and working in a mission-driven environment that offers career growth opportunities, paid training, certification support, and comprehensive benefits including health, dental, and vision insurance, retirement plans with a generous company match, and tuition reimbursement plans. This dynamic and supportive work culture encourages employees to develop professionally while making a meaningful impact in their communities.
In this role, you will be the welcoming first point of contact for patients coming to CAN Community Health. Your responsibilities include ensuring accurate patient registration and scheduling appointments, maintaining clear and professional communication so that patients experience respectful and coordinated access to care. You will also handle patient payments, insurance verification, billing inquiries, and work closely with the Revenue Cycle Management (RCM) team to resolve discrepancies in payment postings. This position requires professionalism, confidentiality, and a thorough understanding of billing policies and insurance procedures, especially as they align with the organization's mission and state and federal billing regulations. Beyond transactional duties, this role is vital in representing CAN Community Health's commitment to patient care and compassionate service, helping maintain the trusting relationships that drive positive health outcomes. This role is an excellent opportunity for individuals passionate about healthcare administration, patient advocacy, and working in a mission-driven environment that offers career growth opportunities, paid training, certification support, and comprehensive benefits including health, dental, and vision insurance, retirement plans with a generous company match, and tuition reimbursement plans. This dynamic and supportive work culture encourages employees to develop professionally while making a meaningful impact in their communities.
Job Requirements
- High school diploma or equivalent required
- Minimum of one year experience in a medical office or front office setting
- Knowledge of electronic medical records systems preferred
- Must be able to operate a motor vehicle and have valid insurance and driver's license
- Must be able to pass a Level I and Level II background check as required
Job Qualifications
- High school diploma or equivalent
- Minimum of one year experience in a medical office or front office setting
- Knowledge of electronic medical records systems preferred
- Ability to operate a motor vehicle with valid insurance and driver's license
Job Duties
- Represent CAN Community Health's mission, vision, and values in all interactions
- Provide professional, confidential assistance to patients
- Accurately collect, process and post patient payments, including co-pays, deductibles and outstanding balance
- Verify and update patient insurance information and eligibility during check-in
- Accurately explain billing policies, insurance coverage and patient financial responsibilities
- Ensure compliance with federal and state billing regulations and clinic policies, especially related to CAN's mission
- Collaborate with Revenue Cycle Management (RCM) team to resolve discrepancies and ensure payments are posted accurately
- Schedule and confirm patient appointments, managing any necessary follow-up for missing payments
- Respond to patient inquiries regarding billing, insurance and payment in a timely manner
- Assist with other front desk duties including answering phones and managing patient paperwork
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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