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Medical Office Front Desk Receptionist/Patient Experience Expert I
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $21.25 - $24.43
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
competitive pay
Paid Time Off
Sick Time
paid company holidays
Health Insurance
Dental Insurance
Vision Insurance
paid life insurance
disability plans
Retirement Plan
Tuition Reimbursement
Career growth opportunities
Job Description
CAN Community Health is a renowned non-profit organization dedicated to providing comprehensive healthcare services focused on individuals impacted by HIV, Hepatitis C, sexually transmitted infections (STIs), and other infectious diseases. With a reputation for compassionate, patient-centered care, CAN Community Health serves communities with a strong commitment to their mission and values, striving to enhance the quality of life for those affected by these health challenges. The organization has been recognized as one of NPT's Best Non-Profits to Work For, boasting over six years of accolades that highlight its supportive work environment and dedication to both patients and employees. This full-time... Show More
Job Requirements
- High school diploma or equivalent required
- Minimum of one year experience in a medical office or front office setting
- Knowledge of electronic medical records systems preferred
- Must be able to operate a motor vehicle and have valid insurance and driver's license
- Must be able to pass a Level I and Level II background check as required
Job Qualifications
- High school diploma or equivalent
- Minimum of one year experience in a medical office or front office setting
- Knowledge of electronic medical records systems preferred
- Ability to operate a motor vehicle with valid insurance and driver's license
Job Duties
- Represent CAN Community Health's mission, vision, and values in all interactions
- Provide professional, confidential assistance to patients
- Accurately collect, process and post patient payments, including co-pays, deductibles and outstanding balance
- Verify and update patient insurance information and eligibility during check-in
- Accurately explain billing policies, insurance coverage and patient financial responsibilities
- Ensure compliance with federal and state billing regulations and clinic policies, especially related to CAN's mission
- Collaborate with Revenue Cycle Management (RCM) team to resolve discrepancies and ensure payments are posted accurately
- Schedule and confirm patient appointments, managing any necessary follow-up for missing payments
- Respond to patient inquiries regarding billing, insurance and payment in a timely manner
- Assist with other front desk duties including answering phones and managing patient paperwork
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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