Medical Front Desk Receptionist/Patient Experience Expert I (Bilingual Spanish Preferred)

CAN Community Health is a respected non-profit organization dedicated to providing care and support to individuals affected by HIV, Hepatitis C, sexually transmitted infections (STIs), and other infectious diseases. Known for its commitment to health equity and patient-centered care, CAN Community Health has been recognized multiple times as one of the best non-profits to work for, reflecting a strong organizational culture that values diversity, inclusion, and professional growth. The organization offers extensive healthcare services with a focus on creating welcoming environments that promote patient trust and engagement. They operate with a dedicated team of healthcare professionals and support staff who collaborate to improve community health outcomes and provide comprehensive care tailored to each patient's unique needs.

The Medical Front Desk Receptionist, also known as the Patient Experience Expert I, plays a vital role in the organization's mission by serving as the initial point of contact for patients. This full-time role offers a daytime schedule from Monday to Thursday, 8:00 am to 6:00 pm, and Fridays from 8:30 am to 12:30 pm, including an extended bi-monthly rotating schedule with weekday evenings and weekend hours. The hourly pay ranges from $21.25 to $24.43, depending on experience, emphasizing the organization's commitment to competitive compensation.

This position demands a person passionate about patient care who will ensure a positive patient experience through efficient and respectful management of patient registration, appointment scheduling, billing, and insurance verification. The role requires strong communication skills, attention to detail, and a dedication to confidentiality and professionalism. As the face of CAN Community Health's front desk, the receptionist ensures that each patient feels welcomed and supported from the moment they enter the clinic. They manage vital administrative tasks including verifying insurance eligibility, explaining billing policies, collecting co-pays and payments, and collaborating with the Revenue Cycle Management team to solve discrepancies.

Beyond administrative duties, the Medical Front Desk Receptionist must uphold federal and state regulations related to billing and compliance while aligning with CAN Community Health's overall mission and values. The role also involves handling patient inquiries promptly and assisting with front desk operations such as answering phones and managing patient paperwork. This role is integral to maintaining a high level of patient satisfaction and facilitating smooth clinic operations.

CAN Community Health offers an engaging work environment recognized for its supportive culture and opportunities for career growth. Employees benefit from generous paid time off, 11 paid company holidays, health, dental, and vision insurance with significant company contributions, paid life and disability insurance, and retirement plans featuring a generous match. Additionally, the organization supports ongoing training and certification and provides a tuition reimbursement plan to encourage professional development. Overall, this role is ideal for compassionate individuals seeking a meaningful career in healthcare administration within a mission-driven organization that values employee well-being and development.