Medical Front Desk Receptionist/Patient Experience Expert I (Bilingual Spanish Preferred)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $21.00 - $24.00
Work Schedule
Standard Hours
Day Shifts
Benefits
competitive pay
Generous paid PTO
Sick Time
Paid training
Health Insurance
Dental Insurance
Vision Insurance
paid life insurance
disability plans
Retirement Plan
tuition reimbursement plan
Job Description
CAN Community Health is a well-established non-profit organization dedicated to providing comprehensive healthcare services to individuals impacted by HIV, Hepatitis C, STI's, and other infectious diseases. With over six years of recognition as NPT's Best Non-Profit to Work for Award, CAN Community Health prides itself on a mission-driven culture that emphasizes compassion, inclusivity, and patient-centered care. The organization offers a supportive work environment that fosters career growth and professional development while ensuring that employees are well-compensated and have access to a broad range of benefits. As a leader in community health, CAN Community Health has a commitment to advancing health equity and improving the quality of life for its patients through innovative programs and dedicated service.
The role of Patient Experience Expert I at CAN Community Health is a full-time position that primarily focuses on front desk operations, serving as the initial point of contact for patients. This vital role ensures that patient registration, scheduling, and communication are handled with accuracy, professionalism, and empathy. Working Monday through Thursday from 8:00 am to 5:00 pm and Fridays from 8:00 am to 12:00 pm, the Patient Experience Expert I will earn a competitive hourly wage ranging from $21 to $24, depending on experience.
In this capacity, the Patient Experience Expert I will embody CAN Community Health's mission, vision, and values by delivering respectful and timely access to care. Responsibilities include collecting and processing patient payments, verifying insurance information, explaining billing policies, and collaborating with the Revenue Cycle Management Team to ensure accurate financial transactions. The position requires clear communication with patients regarding billing inquiries and appointment scheduling, further enhancing the overall patient experience. Additionally, the role involves managing phone calls and administrative paperwork, contributing to the smooth operation of the front desk and patient flow within the clinic.
This is an exciting opportunity for someone passionate about patient care and eager to make a meaningful impact on the lives of individuals affected by infectious diseases. The organization supports employees through paid training and certification opportunities, tuition reimbursement, and a comprehensive benefits package that includes health, dental, vision insurance, paid time off, and retirement plan with generous company contribution and matching. CAN Community Health’s commitment to diversity and inclusion makes it an ideal workplace for individuals seeking to grow their careers in a socially responsible and impactful environment.
The role of Patient Experience Expert I at CAN Community Health is a full-time position that primarily focuses on front desk operations, serving as the initial point of contact for patients. This vital role ensures that patient registration, scheduling, and communication are handled with accuracy, professionalism, and empathy. Working Monday through Thursday from 8:00 am to 5:00 pm and Fridays from 8:00 am to 12:00 pm, the Patient Experience Expert I will earn a competitive hourly wage ranging from $21 to $24, depending on experience.
In this capacity, the Patient Experience Expert I will embody CAN Community Health's mission, vision, and values by delivering respectful and timely access to care. Responsibilities include collecting and processing patient payments, verifying insurance information, explaining billing policies, and collaborating with the Revenue Cycle Management Team to ensure accurate financial transactions. The position requires clear communication with patients regarding billing inquiries and appointment scheduling, further enhancing the overall patient experience. Additionally, the role involves managing phone calls and administrative paperwork, contributing to the smooth operation of the front desk and patient flow within the clinic.
This is an exciting opportunity for someone passionate about patient care and eager to make a meaningful impact on the lives of individuals affected by infectious diseases. The organization supports employees through paid training and certification opportunities, tuition reimbursement, and a comprehensive benefits package that includes health, dental, vision insurance, paid time off, and retirement plan with generous company contribution and matching. CAN Community Health’s commitment to diversity and inclusion makes it an ideal workplace for individuals seeking to grow their careers in a socially responsible and impactful environment.
Job Requirements
- High school diploma or equivalent required
- Minimum of one year experience in a medical office or front office setting
- Knowledge of electronic medical records systems preferred
- Must be able to operate a motor vehicle and have valid insurance and driver's license
- Must be able to pass a Level I and Level II Background check as required
Job Qualifications
- High school diploma or equivalent
- Minimum of one year experience in a medical office or front office setting
- Knowledge of electronic medical records systems preferred
- Strong communication and interpersonal skills
- Ability to provide confidential and professional assistance
- Detail-oriented with strong organizational skills
- Ability to manage multiple tasks effectively
Job Duties
- Represent CAN Community Health's mission, vision, and values in all interactions
- Provide professional, confidential assistance to patients
- Accurately collect, process and post patient payments, including co-pays, deductibles and outstanding balance
- Verify and update patient insurance information and eligibility during check-in
- Accurately explain billing policies, insurance coverage and patient financial responsibilities
- Ensure compliance with federal and state billing regulations and clinic policies, especially related to CAN's mission
- Collaborate with Revenue Cycle Management (RCM) team to resolve discrepancies and ensure payments are posted accurately
- Schedule and confirm patient appointments, managing any necessary follow-up for missing payments
- Respond to patient inquiries regarding billing, insurance, and payment in a timely manner
- Assist with other front desk duties including answering phones and managing patient paperwork
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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