Medical Front Desk

Elk Grove, CA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Dental Insurance

Vision Insurance

401(k)

Job Description

Pacific Skin Institute is a reputable medical establishment specializing in dermatological services, committed to enhancing skin health across multiple communities. With five locations spread throughout Sacramento, Folsom, Elk Grove, Rocklin, and Vacaville, the Institute has built a strong reputation for providing comprehensive, patient-centered skin care treatments. Known for its dedication to innovative treatments and compassionate care, Pacific Skin Institute is a leader in the dermatology field, offering services ranging from routine skin checks to advanced phototherapy procedures. The Institute prides itself on maintaining a supportive environment for both patients and staff, fostering professional growth and ensuring high standards of clinical excellence.

We are currently seeking a motivated Medical Receptionist to join our team. This role is pivotal in creating a welcoming atmosphere for patients and assisting in the smooth operation of our facilities. The ideal candidate should possess a passion for healthcare and helping individuals access the services they need with confidence and ease. The Medical Receptionist will serve as the first point of contact, offering friendly, professional, and efficient service from the moment patients enter the clinic. Responsibilities include greeting patients warmly, managing scheduling in accordance with clinic policies, and ensuring accurate completion of registration and insurance documentation.

This position requires excellent organizational skills, attention to detail, and the ability to handle sensitive information with discretion while maintaining compliance with HIPAA regulations. The Medical Receptionist will also support the clinic’s financial processes by collecting payments and explaining financial obligations clearly to patients. The use of EPIC, a leading electronic medical records system, is essential for filing and maintaining patient charts efficiently.

Given the Institute’s multiple locations, the role may require traveling between sites to accommodate staffing needs, making flexibility and a cooperative spirit essential. This is an excellent opportunity for individuals seeking a dynamic healthcare environment that values teamwork, patient care, and professional development. Our benefits package includes health, dental, and vision insurance, paid time off, and a 401(k) plan, reflecting our investment in the well-being and future of our team members.

Job Requirements

High school diploma or equivalent
Experience in medical receptionist or healthcare administrative role preferred
Proficiency in EPIC or similar electronic medical records system
Excellent communication and interpersonal skills
Ability to manage confidential patient information according to HIPAA
Ability to collect and reconcile payments accurately
Flexibility to travel occasionally between multiple locations
Ability to maintain a clean and organized reception area
Strong organizational skills
Team player attitude

Job Qualifications

High school diploma or equivalent
Previous experience in a medical receptionist or administrative role preferred
Proficiency in EPIC electronic medical records system
Strong customer service and communication skills
Ability to handle confidential information with discretion
Basic knowledge of medical terminology and office procedures
Ability to multitask and prioritize effectively
Team-oriented and flexible to travel between locations

Job Duties

Provide a warm greeting and excellent customer service to every patient
Schedule patient appointments and procedures according to established policies and procedures
Check-in/Check-out patients by obtaining accurate information and completing registration forms
Maintain and oversee phototherapy patient flow
Collect patient and insurance payments and reconcile charges daily, explain financial requirements and collect copays
Utilize EPIC to file records such as insurance cards, registration forms, IDs, referrals in patient charts, and keep charts in order
Manage medical record requests by copying information and forwarding after consent
Maintain files and records confidentially adhering to HIPAA guidelines
Ensure the reception area and patient bathroom are adequately stocked and clean
Ensure office supplies excluding medical supplies are sufficient and stocked
Perform other related duties as directed or assigned
Be willing to travel occasionally to any of the five PSI locations as needed