Medical Front Desk

Lodi, CA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.00 - $20.25

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Dental Insurance

Vision Insurance

401(k)

Job Description

Pacific Skin Institute is a well-established dermatology practice known for its commitment to providing comprehensive skin care services across multiple locations. With five convenient sites in Sacramento, Folsom, Elk Grove, Rocklin, and Vacaville, PSI offers a wide range of medical and cosmetic dermatology services aimed at improving the health and appearance of patients' skin. The institute prides itself on combining advanced technology and expert medical knowledge to deliver personalized care that addresses each patient's unique needs. The team-centered environment at PSI fosters collaboration and mutual support among staff, ensuring that patients receive the highest standard of care in a welcoming and professional atmosphere.

The Medical Receptionist role at Pacific Skin Institute is an essential position that serves as the first point of contact for patients visiting the clinic. This role requires a motivated individual with a passion for medicine and patient service who can create a comfortable and positive experience for every patient. The Medical Receptionist will be responsible for managing appointment scheduling, patient check-in and check-out processes, handling payments, and maintaining accurate medical records using EPIC software. The position also involves tasks such as overseeing phototherapy patient flow, gathering necessary patient and insurance information, and ensuring that the reception area remains clean and well-stocked throughout the business day.

A critical aspect of this role is maintaining patient confidentiality in accordance with HIPAA regulations while handling medical record requests and processing personal data accurately. The Medical Receptionist must excel at communication, organization, and multitasking to perform the range of duties required in this dynamic healthcare setting. Candidates should be willing to travel occasionally between the institute’s multiple locations as staffing needs arise. This employment opportunity offers a rewarding chance to join a reputable dermatology practice affording both career development and the chance to make a direct impact on patient well-being. The role is ideal for individuals committed to healthcare excellence and patient-centered service, making it a fulfilling career path within the medical administration field.

Job Requirements

High school diploma or equivalent
Previous experience in a medical receptionist or front desk role
Familiarity with EPIC software
Strong communication skills
Ability to handle sensitive patient information confidentially
Willingness to travel occasionally to multiple locations
Ability to perform clerical duties accurately and efficiently

Job Qualifications

High school diploma or equivalent
Previous experience in a medical receptionist or front desk role preferred
Familiarity with medical administrative software, especially EPIC
Strong customer service and communication skills
Ability to maintain patient confidentiality and professionalism
Basic knowledge of medical terminology is a plus
Ability to multitask and manage time effectively

Job Duties

Provide a warm greeting and excellent customer service to every patient
Schedule patient appointments and procedures according to established policies and procedures
Check-in/Check-out: Obtain accurate information from patients and ensure all registration forms are complete
Maintain and oversee phototherapy patient flow
Collect patient and insurance payments and reconcile charges on a daily basis
Explain financial requirements to the patients or responsible parties and collect copays as required
Utilize EPIC to file records (insurance cards, registration form, ID, referral, etc) in appropriate sections of patient charts and keep patient charts in proper order
Process medical record requests by copying patient information and forwarding to requesting party after receiving appropriate consent
Maintain files and records confidentially in compliance with HIPAA
Ensure the reception area and patient bathroom is adequately stocked and clean during business hours
Ensure office supplies excluding medical supplies are sufficient and stocked
Perform other related duties as directed or assigned
Be willing to travel occasionally to any of the five locations (Sacramento, Folsom, Elk Grove, Rocklin, or Vacaville) due to staffing needs