Job Overview
Employment Type
Full-time
Benefits
Competitive compensation packages
paid national holidays
floating holidays
Paid Time Off
medical benefits
Dental benefits
vision benefits
401k plan
Paid parental bonding leave
Employee Referral Bonus Program
Mentorship programs
Job Description
Hanger, Inc. is the world’s premier provider of orthotic and prosthetic (O&P) services and products, with a rich history spanning 160 years of clinical excellence and innovation. As a leader in the orthotic and prosthetic industry, Hanger is dedicated to empowering human potential by delivering advanced O&P solutions, clinically differentiated programs, and unparalleled customer service. The company operates the largest network of O&P patient care clinics nationwide through its Patient Care segment. Additionally, its Products & Services segment offers distribution of branded and private label O&P devices, products, and components, serving a broad rehabilitative market. Hanger’s vision focuses on leading... Show More
Job Requirements
- High school diploma or equivalent combination of education and experience required
- Less than one year of customer service, administrative or related experience required
- Be at minimum a good fit for the job as determined by Talent Sorter assessment preferred
- Must have or be eligible to obtain a valid driver’s license and driving record within Hanger’s Motor Vehicle Safety Policy and Procedures
Job Qualifications
- High school diploma or equivalent combination of education and experience
- Experience in a receptionist position or experience with medical front office procedures preferred
- Strong interpersonal, oral and written communication skills
- Ability to key 30 words per minute with accuracy
- Ability to work with handicapped individuals
- Understanding of Alpha filing system
- Understanding of medical reimbursement and terminology preferred
- Ability to use Windows-based software and email
- Ability to use all necessary office equipment
- Act with integrity, honesty, and respect
- Maintain patient-centered focus
- Foster open collaboration and constructive dialogue
- Demonstrate continuous innovation and adapt to change
- Focus on superior outcomes and process improvement
Job Duties
- Ensure the highest level of customer service is provided to patients, fellow employees, and referral sources
- Maintain accurate and complete patient files, ensuring compliance with Hanger policies
- Ensure the privacy and security of protected health information per HIPAA rules
- Assist with patient follow-up as directed
- Assist with quality assurance to ensure patient satisfaction with Patient Care Center services as necessary
- Enter patient demographics and insurance verifications as appropriate
- Efficiently manage multiple phone lines
- Record written documentation that is clear, concise, and accurate
- File all patient charts and other documentation, following established guidelines
- Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls
- Perform other duties or special projects as assigned
Job Location
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