Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $23.00
Benefits
Flexible Schedule
Ability to cross-train and learn unique skills across various departments
Free admission to Lake Compounce and all Palace Entertainment parks on your days off
invitations to exclusive company-sponsored employee events throughout the season
Job Description
Herschend Family Entertainment is a leading family-held themed attractions company with a rich history that began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave. Since then, the company has grown to become the largest family-held themed attractions business in the world, operating 49 premier attractions and immersive experiences that reach audiences globally. Each park and attraction under the Herschend umbrella offers unique experiences that captivate and entertain guests of all ages. At its core, the company operates with a clear and heartfelt mission: Bringing Families Closer Together by Creating Memories Worth Repeating®. This... Show More
Job Requirements
- Must be at least 16 years of age to comply with Connecticut child labor laws
- Must be able to obtain working papers if under the age of 18
- Ability to work flexible schedule, including evenings, weekends, and holidays
- Must be able to work nights up to 12am (midnight)
- Ability to stand, walk, and remain on feet for majority of the workday
- Ability to occasionally stoop, twist, kneel, bend, crawl, or reach above shoulders
- Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more
- Must be playful, outgoing, friendly, and convey a positive, guest-centric attitude
- Must possess effective verbal communication skills and attention to detail
- Ability to follow direction, multi-task, handle stress, and work as part of a fast-paced team
Job Qualifications
- High school diploma or equivalent preferred
- No previous work experience needed
- Ability to read, write, and speak fluent English
- Spanish or other bilingual language skills are a plus
- Must be playful, outgoing, friendly, and convey a positive, guest-centric attitude
- Must possess effective verbal communication skills and attention to detail
- Ability to follow direction, multi-task, handle stress, and work as part of a fast-paced team
Job Duties
- Delight each guest by providing exceptional customer service, conveying a positive and friendly attitude, and engaging with guests in a fun and exciting manner
- Ensure the safe and continuous operation of all House/Maze attractions
- Complete daily safety checklist before operation of ride
- Explain safety procedures to House/Maze attendees
- Ensure that the number of attendees do not exceed maximum capacity
- Effectively communicate with coworkers and guests to ensure safe and efficient operation
- Assist guests in and out of the maze structures and cycle through the line efficiently and following all safety procedures
- Accurately respond to guest questions in a friendly and professional manner
- Maintain a clean and safe work environment
- Proactively monitor assigned areas and quickly identify and escalate any safety hazards or other risks to the proper authorities
- Ensure compliance with and enforce all park policies, procedures, and labor laws
- All other duties assigned by leadership
Job Location
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