Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $12.75 - $16.00
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Work Schedule

Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
training programs

Job Description

Buffalo Wild Wings is a renowned American casual dining restaurant and sports bar franchise, famous for its flavorful wings, extensive beer selection, and vibrant atmosphere that brings together sports enthusiasts and food lovers. The brand prides itself on delivering a dynamic dining experience centered around high-quality food, excellent customer service, and a fun environment where guests can enjoy games, events, and social gatherings. Founded in 1982, Buffalo Wild Wings has expanded across the United States and internationally, establishing itself as a leading name in the restaurant industry known for its welcoming and energetic ambiance. The company focuses heavily on guest satisfaction and upholding its reputation as a premier destination for casual dining and entertainment. As a fast-paced restaurant and entertainment venue, Buffalo Wild Wings offers a variety of roles designed to enhance the guest experience and foster a collaborative team environment. The employment type for the Cashier/Greeter position is typically part-time or full-time, with wages varying based on location and experience. This role offers an excellent opportunity for individuals looking to engage with customers, develop hospitality skills, and work in a vibrant setting that values teamwork and guest interaction. The Cashier/Greeter position at Buffalo Wild Wings is a frontline role crucial to shaping the first impression guests have when they arrive. Acting as the face of the brand, this role requires the individual to greet guests warmly, manage seating logistics efficiently, and handle customer inquiries or concerns promptly and professionally. The ideal Cashier/Greeter is friendly, attentive, and capable of multitasking in a busy environment, ensuring a smooth flow of seating and minimizing wait times. This role also involves assisting servers with tasks such as running food, bussing tables, and supporting takeout order assembly when necessary. Maintaining a clean and organized host station is essential, as is communicating clearly with both guests and team members to uphold service standards. Additionally, the position demands a proactive approach to guest satisfaction, including soliciting feedback and inviting guests to return, all while maintaining the vibrant and welcoming atmosphere Buffalo Wild Wings is known for. Overall, this role is pivotal in creating a memorable dining experience that encourages repeat visits and supports the restaurant’s commitment to food, fun, and value.

Job Requirements

  • At least 18 years of age
  • Prior foodservice experience strongly preferred

Job Qualifications

  • At least 18 years of age
  • Prior foodservice experience strongly preferred

Job Duties

  • Provide warm welcome to incoming guests while ensuring timely seating
  • Accurately communicate waiting times to guests and maintain timely communication to ensure guests are kept informed in regards to their seating status
  • Alert waiter/waitress of new guests
  • Seat guests in appropriate area to ensure they are comfortable and that a particular server does not have too many tables to ensure quality guest experience
  • Assist with answering telephones and the assembly of takeout orders when necessary
  • Assist servers with running food and bussing tables
  • Maintain cleanliness and organization of host station, ensuring all menus are properly stocked and clean, restock supplies as necessary
  • WOW our guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly service, food, fun and value
  • Anticipate and respond to customer concerns and/or complaints and bring any issues to the attention of the manager with a sense of urgency
  • Thank guests as they leave and solicit feedback about the quality of service they received and/or their personal experience
  • Invite guests to return to BWW in the future

Job Criteria

Experience

Entry Level (1-2 years)


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