Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a leading integrated entertainment and gaming company known for its dynamic approach to providing exceptional experiences through its 43 destinations across North America. The company operates a diverse range of businesses including casino gaming, sports content, and online sports betting via reputable platforms such as ESPN BET and theScore Bet Sportsbook and Casino. PENN Entertainment has built a solid reputation by not only delivering outstanding entertainment but also by prioritizing corporate values such as diversity, sustainability, and community engagement. This commitment extends to creating a supportive and inclusive workplace culture where employees can grow professionally and personally.<... Show More
Job Requirements
- Must be able to obtain and maintain a valid gaming license and hold a Louisiana ABO card
- One year of proven experience in hospitality or customer service
- Exceptional communication and interpersonal skills
- Ability to handle confidential information discreetly
- Flexibility to work evenings, weekends, and holidays
- Proficient in Microsoft Office and other similar computer applications
Job Qualifications
- Must have one year of proven experience in hospitality or customer service
- Exceptional communication and interpersonal skills
- Ability to handle confidential information discreetly
- Proficient in Microsoft Office and similar computer applications
- Ability to work flexibly including evenings, weekends, and holidays
- Must be able to obtain and maintain a valid gaming license and Louisiana ABO card
Job Duties
- Provide superior customer service in the VIP Room, promotions, and events
- Positively effect interactions with customers and team members
- Check guests in at VIP room podium
- Ensure smooth operation of VIP room and monitor food and beverage service
- Assist with guest complimentary requests and seek host approval
- Assist guests with questions, inquiries, promotions and general activities at host podium
- Answer incoming phone calls in VIP room and host podium
- Assist marketing team at promotions and events
- Support casino hosts with arranging amenities at Boomtown Casino & Hotel
- Attend and assist at VIP events
- Assist with off-site VIP events such as professional sports games, golf tournaments, concerts, racing events, and trade shows
Job Location
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