Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $200,000.00
Work Schedule
Flexible
Benefits
Commission
bonus
flexible schedule
Paid training
Employee Discounts
career advancement
Equal opportunity employer
Job Description
Hilton Grand Vacations (HGV) is a renowned hospitality company specializing in vacation ownership and resort experiences. With a strong presence in various popular destinations, HGV is committed to providing memorable vacations and high-quality customer service to its guests. The company operates a unique timeshare marketing program that involves selling mini-vacation packages to travelers, offering them exclusive access to its resorts and related amenities. As part of Hilton's commitment to excellence, HGV emphasizes professional conduct, integrity, and dedication to customer satisfaction across all its marketing channels and properties.
The Marketing Representative VIP role at Hilton Grand Vacations offers a dynamic opportunity for motivated marketing professionals to engage directly with potential guests. This position focuses on completing the booking process for eligible tours both over the phone and face to face, in addition to selling mini-vacation packages that contribute significantly to the company’s revenue. Individuals in this role act as ambassadors for HGV, ensuring guests receive timely responses and professional interaction throughout their experience.
This role goes beyond traditional marketing and sales by fostering a positive, motivated team environment in the field and ensuring all marketing initiatives are delivered efficiently. The Marketing Representative is also expected to confirm appointments, enhance guest participation in tours, and ensure quality service in line with Hilton standards. Compensation for this position includes a base salary, attractive commissions for each qualified tour booked, and a monthly performance bonus based on volume, with typical earnings ranging from $60,000 to $100,000, and top performers potentially earning close to $200,000.
Candidates who thrive in this role typically possess excellent communication skills, are comfortable working flexible schedules including evenings, weekends, and holidays, and display a proactive approach to customer engagement. Ultimately, this role is ideal for those eager to contribute to a leading hospitality brand while developing their career in marketing and sales within the timeshare and vacation ownership industry.
The Marketing Representative VIP role at Hilton Grand Vacations offers a dynamic opportunity for motivated marketing professionals to engage directly with potential guests. This position focuses on completing the booking process for eligible tours both over the phone and face to face, in addition to selling mini-vacation packages that contribute significantly to the company’s revenue. Individuals in this role act as ambassadors for HGV, ensuring guests receive timely responses and professional interaction throughout their experience.
This role goes beyond traditional marketing and sales by fostering a positive, motivated team environment in the field and ensuring all marketing initiatives are delivered efficiently. The Marketing Representative is also expected to confirm appointments, enhance guest participation in tours, and ensure quality service in line with Hilton standards. Compensation for this position includes a base salary, attractive commissions for each qualified tour booked, and a monthly performance bonus based on volume, with typical earnings ranging from $60,000 to $100,000, and top performers potentially earning close to $200,000.
Candidates who thrive in this role typically possess excellent communication skills, are comfortable working flexible schedules including evenings, weekends, and holidays, and display a proactive approach to customer engagement. Ultimately, this role is ideal for those eager to contribute to a leading hospitality brand while developing their career in marketing and sales within the timeshare and vacation ownership industry.
Job Requirements
- Minimum 1 year proven sales, sales related marketing, concierge, or optional tour and activity sales experience
- intermediate computer proficiency with the ability to learn
- able to work a flexible schedule to include evenings, weekends, and holidays
- high school diploma or equivalent
- fluency in English (speak, read and write)
- 6 months or more previous experience working in the timeshare industry
Job Qualifications
- Minimum 1 year proven sales, sales related marketing, concierge, or optional tour and activity sales experience
- intermediate computer proficiency with the ability to learn
- high school diploma or equivalent
- fluency in English (speak, read and write)
- 6 months or more previous experience working in the timeshare industry
- thorough understanding of the area with ability to explain activities, restaurants, and destinations
Job Duties
- Assist with tour and marketing related issues
- confirm appointments with guests to ensure tour reservations and improve show rate, strive for results
- ensure all marketing initiatives are delivered
- build and develop a motivated team environment out in the field
- meet or exceed performance metrics
- ensure guests meet minimum eligibility for gifts as approved or promote a courtesy tour
- champion Hilton quality customer care service throughout all marketing channels
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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