Marketing Guest Experience Representative

Hilton Grand Vacations is a prominent leader in the vacation ownership industry, recognized for its steadfast commitment to innovation, quality, and sustained growth. This dynamic company specializes in providing vacation ownership experiences that create lasting memories for guests. Operating globally, Hilton Grand Vacations prides itself on an outstanding reputation, driven by its dedicated Team Members who help provide exceptional vacation experiences and customer service. At the heart of its operations lies a passion for delivering memorable vacations, ensuring guests enjoy every moment of their stay, and building relationships that inspire loyalty and positive word-of-mouth. The company emphasizes a supportive work environment, valuing diversity and inclusivity, and offers competitive benefits to its full-time employees, including medical, dental, and vision insurance, 401K plans, paid time off, and exclusive travel perks. Employment at Hilton Grand Vacations provides an opportunity to join a growing, innovative company devoted to excellence in hospitality and guest satisfaction. This is a full-time role and the benefits package reflects the company’s commitment to team member wellbeing and professional growth.

The role of Marketing Guest Experience Representative at Hilton Grand Vacations is designed for individuals passionate about enhancing guest experiences through comprehensive marketing support and operational assistance. This position involves a wide range of responsibilities, including administrative support, program assistance, event coordination, and preparing various departmental reports that contribute to seamless operations. As a vital part of the team, the Marketing Guest Experience Representative supports marketing efforts while maintaining communication with different departments such as front desk, housekeeping, and maintenance, ensuring smooth guest arrivals and room assignments. The representative also orders and manages marketing materials, helps guests with check-in procedures, provides resort and area information, and assists with event-related documentation. This role requires strong organizational skills, a detail-oriented approach, and a commitment to delivering outstanding customer service. Team members in this position must maintain the highest integrity standards while interacting with guests, owners, and fellow staff members. The opportunity is ideal for individuals who enjoy helping guests create unforgettable vacation memories and who thrive in a collaborative, fast-paced hospitality environment. Hilton Grand Vacations fosters a culture of continuous learning and encourages team members to participate in meetings and training to enhance their skills and program knowledge. Joining the team means becoming part of a vibrant company focused on quality and innovation in vacation ownership, offering ample opportunities for growth and development within the hospitality industry.