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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $25.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
basic life insurance
short-term disability insurance
long-term disability insurance
retirement savings plan
College Tuition Reimbursement
Certification training
Legal resources
Identity protection plan
Job Description
Harbor's Edge is a distinguished Continuing Care Retirement Community located along the scenic Elizabeth River in Norfolk. Renowned for its five-star, resort-style environment, Harbor's Edge offers a comprehensive continuum of care tailored to seniors who seek elegance, engagement, and community within their living environment. It prides itself on being recognized as a 2025 "Best" Senior Living Community by U.S. News & World Report, affirming its commitment to excellence and innovation in senior care.
Harbor's Edge cultivates a culture where each team member is valued, supported, and encouraged to develop both professionally and personally. The organization stands out by maintainin... Show More
Harbor's Edge cultivates a culture where each team member is valued, supported, and encouraged to develop both professionally and personally. The organization stands out by maintainin... Show More
Job Requirements
- High school diploma or GED required
- Bachelor's degree preferred in Business, Marketing, or Organizational Development
- Valid driver's license issued in the state of residence with a safe and acceptable driving record required
- Minimum of 3 years of relevant experience, preferably in sales support and marketing
- Proficiency with CRM systems (e.g., Aline or similar) and Microsoft Office Suite
- Strong data entry, database management, and reporting skills with high attention to detail
- Excellent written and verbal communication skills
- Strong organizational and time management abilities
- Customer service-oriented with a professional and responsive approach
- Ability to work independently and collaboratively within a team
- Problem-solving skills with a focus on process improvement and efficiency
- Basic understanding of marketing, lead management, and sales support
- Event coordination or support experience preferred
- Ability to handle confidential information with discretion
Job Qualifications
- High school diploma or GED required
- Bachelor's degree preferred in Business, Marketing, or Organizational Development
- Minimum of 3 years of relevant experience, preferably in sales support and marketing
- Proficiency with CRM systems (e.g., Aline or similar) and Microsoft Office Suite
- Strong data entry, database management, and reporting skills with high attention to detail
- Excellent written and verbal communication skills
- Strong organizational and time management abilities
- Customer service-oriented with a professional and responsive approach
- Ability to work independently and collaboratively within a team
- Problem-solving skills with a focus on process improvement and efficiency
- Basic understanding of marketing, lead management, and sales support
- Event coordination or support experience preferred
- Ability to handle confidential information with discretion
Job Duties
- Greet residents, prospects, and guests in the Marketing Office and handle incoming calls, providing a professional and welcoming experience Monday-Friday, 9:00 AM-5:00 PM
- Manage daily operations of the Marketing Office to maintain a professional environment
- Serve as a primary CRM user by monitoring inquiries, entering and updating data, assigning leads, and ensuring accurate and timely workflow management
- Maintain CRM data integrity through ongoing cleanup, validation, and reconciliation to ensure accuracy, consistency, and reliable reporting
- Support CRM-driven marketing events by managing RSVPs, tracking attendance, and updating records pre- and post-event
- Generate and distribute CRM-based reports to support performance tracking and stakeholder communication
- Identify and recommend CRM process improvements and support development and maintenance of SOPs to improve efficiency and consistency
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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