Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $16.50
Work Schedule
Flexible
Weekend Shifts
Benefits
free park admission
Discounts on park admission tickets and passes
park discounts on food
Merchandise
Etc.
Scholarship Opportunities
exclusive employee events
Giveaways
Job Description
Busch Gardens is a premier theme park known for its exhilarating rides, immersive animal exhibits, and vibrant entertainment offerings. Located in Tampa, Florida, Busch Gardens is a leading destination that combines thrilling adventures with the wonders of nature, creating an unforgettable experience for guests of all ages. As part of SeaWorld Parks & Entertainment, the park is committed to delivering world-class guest services and fostering a positive and inclusive environment for its visitors and employees alike. The park prides itself on its dedication to creating lasting memories filled with joy, excitement, and learning opportunities for families and thrill-seekers from around the globe.
Joining Busch Gardens means becoming part of a dynamic and motivated team that values hospitality, enthusiasm, and guest satisfaction. The company culture emphasizes fun, teamwork, and positive engagement both with guests and fellow employees. Working at Busch Gardens provides an opportunity to develop professional skills in a fast-paced, guest-centered environment while contributing to the overall park experience.
The Marketing Coordinator (Guest Ambassador) position offers a unique opportunity to serve as a vital link between Busch Gardens and its valued passholder community. This role is essential in creating a welcoming atmosphere at the Pass Member Landing, where guest engagement is at the forefront. At a compensation rate of $16.50 per hour, this position focuses on delivering exceptional guest services, supporting marketing efforts, and enhancing the overall guest experience. The Marketing Coordinator acts as a marketing representative, responsible for greeting guests, verifying passholder membership, and providing information on park events, offers, tours, and upgrades.
In this role, you will interact directly with guests to answer questions, promote incremental experiences and upgrades, assist with in-park communications, and provide directions within the park. You will also be tasked with monitoring and reporting on pass member activities to support marketing outreach and build stronger relationships within the annual passholder community. A strong emphasis is placed on nurturing a sense of community among passholders and maintaining an organized and clean Pass Member Landing area.
Success in this position requires a hospitable, approachable, and personable demeanor, alongside outstanding communication skills and sales experience. The ideal candidate will be excited to engage with Busch Gardens' most loyal guests and ready to work a flexible schedule that may include weekends, evenings, and holidays. This role is perfect for individuals passionate about guest service, marketing, and contributing to an immersive entertainment environment where every interaction can create positive and lasting impressions.
Joining Busch Gardens means becoming part of a dynamic and motivated team that values hospitality, enthusiasm, and guest satisfaction. The company culture emphasizes fun, teamwork, and positive engagement both with guests and fellow employees. Working at Busch Gardens provides an opportunity to develop professional skills in a fast-paced, guest-centered environment while contributing to the overall park experience.
The Marketing Coordinator (Guest Ambassador) position offers a unique opportunity to serve as a vital link between Busch Gardens and its valued passholder community. This role is essential in creating a welcoming atmosphere at the Pass Member Landing, where guest engagement is at the forefront. At a compensation rate of $16.50 per hour, this position focuses on delivering exceptional guest services, supporting marketing efforts, and enhancing the overall guest experience. The Marketing Coordinator acts as a marketing representative, responsible for greeting guests, verifying passholder membership, and providing information on park events, offers, tours, and upgrades.
In this role, you will interact directly with guests to answer questions, promote incremental experiences and upgrades, assist with in-park communications, and provide directions within the park. You will also be tasked with monitoring and reporting on pass member activities to support marketing outreach and build stronger relationships within the annual passholder community. A strong emphasis is placed on nurturing a sense of community among passholders and maintaining an organized and clean Pass Member Landing area.
Success in this position requires a hospitable, approachable, and personable demeanor, alongside outstanding communication skills and sales experience. The ideal candidate will be excited to engage with Busch Gardens' most loyal guests and ready to work a flexible schedule that may include weekends, evenings, and holidays. This role is perfect for individuals passionate about guest service, marketing, and contributing to an immersive entertainment environment where every interaction can create positive and lasting impressions.
Job Requirements
- Minimum of two years experience in hospitality or guest services
- bachelor’s degree preferred but not required
- demonstrated sales experience
- strong interpersonal and communication skills
- ability to work flexible hours including weekends, evenings and holidays
- friendly and approachable personality
- ability to handle multiple guest inquiries and provide clear information
- willingness to maintain a clean and organized work area
- positive attitude and team-oriented mindset
Job Qualifications
- Two plus years of experience in a hospitality or guest services role (customer service, guest relations, hotel front desk)
- bachelor’s degree in communications, marketing or hospitality a plus
- sales experience, comfortable with selling upgrades and in park experiences to guests
- outgoing, approachable, personable and friendly demeanor
- excited and open to interacting with Busch Gardens’ most loyal and valued pass members holders
- outstanding communications skills
- ability to convey messages clearly and persuasively
- willing to work a flexible schedule including weekends, evenings and holidays
Job Duties
- Greet guests at reception area and verify passholder membership
- interact with guests, answering questions, selling incremental experiences and upgrades
- assist with in-park communication and messaging surrounding events, offers, tours, upgrades etc.
- assist guests in park, at in-park kiosks, answer questions and give directions
- respond to guests in a timely manner and ultimately drive a positive recovery/sentiment within the community
- monitor, track, and report on and provide insights on our pass members
- build relationships with guests and annual pass holder community as a whole
- nurture a stronger sense of community among pass holders
- keep Pass Member Landing area clean and organized
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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